{"id":102816,"date":"2026-05-15T09:57:22","date_gmt":"2026-05-15T02:57:22","guid":{"rendered":"https:\/\/tiki.vn\/blog\/?p=102816"},"modified":"2026-05-15T09:57:22","modified_gmt":"2026-05-15T02:57:22","slug":"sach-hay-ve-cham-soc-khach-hang","status":"publish","type":"post","link":"https:\/\/tiki.vn\/blog\/sach-hay-ve-cham-soc-khach-hang\/","title":{"rendered":"7 s\u00e1ch hay v\u1ec1 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng: Chinh ph\u1ee5c tr\u00e1i tim th\u01b0\u1ee3ng \u0111\u1ebf"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Trong th\u1ebf gi\u1edbi kinh doanh c\u1ea1nh tranh kh\u1ed1c li\u1ec7t, s\u1ea3n ph\u1ea9m t\u1ed1t hay gi\u00e1 c\u1ea3 h\u1ee3p l\u00fd \u0111\u00f4i khi kh\u00f4ng c\u00f2n l\u00e0 y\u1ebfu t\u1ed1 quy\u1ebft \u0111\u1ecbnh. \u0110i\u1ec1u th\u1ef1c s\u1ef1 t\u1ea1o n\u00ean s\u1ef1 kh\u00e1c bi\u1ec7t, x\u00e2y d\u1ef1ng n\u00ean m\u1ed9t th\u01b0\u01a1ng hi\u1ec7u b\u1ec1n v\u1eefng ch\u00ednh l\u00e0 tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng. M\u1ed9t l\u1eddi ph\u00e0n n\u00e0n \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft \u00eam \u0111\u1eb9p c\u00f3 th\u1ec3 bi\u1ebfn m\u1ed9t kh\u00e1ch h\u00e0ng t\u1ee9c gi\u1eadn th\u00e0nh ng\u01b0\u1eddi \u1ee7ng h\u1ed9 trung th\u00e0nh, m\u1ed9t c\u1eed ch\u1ec9 quan t\u00e2m nh\u1ecf b\u00e9 c\u00f3 th\u1ec3 l\u00e0 l\u00fd do \u0111\u1ec3 h\u1ecd quay l\u1ea1i l\u1ea7n sau.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">B\u00e0i vi\u1ebft n\u00e0y s\u1ebd l\u00e0 m\u1ed9t chuy\u1ebfn h\u00e0nh tr\u00ecnh kh\u00e1m ph\u00e1 7 cu\u1ed1n <\/span><b>s\u00e1ch k\u1ef9 n\u0103ng<\/b><span style=\"font-weight: 400;\"> kinh \u0111i\u1ec3n v\u00e0 th\u1ef1c ti\u1ec5n nh\u1ea5t v\u1ec1 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng. M\u1ed7i cu\u1ed1n s\u00e1ch l\u00e0 m\u1ed9t m\u1ea3nh gh\u00e9p, gi\u00fap b\u1ea1n ho\u00e0n thi\u1ec7n b\u1ee9c tranh v\u1ec1 ngh\u1ec7 thu\u1eadt chinh ph\u1ee5c tr\u00e1i tim \u201cth\u01b0\u1ee3ng \u0111\u1ebf\u201d, \u0111\u1ea3m b\u1ea3o b\u1ea1n c\u00f3 th\u1ec3 t\u00ecm th\u1ea5y nh\u1eefng cu\u1ed1n s\u00e1ch b\u1ea3n quy\u1ec1n, ch\u00ednh h\u00e3ng 100% ngay t\u1ea1i nh\u00e0 s\u00e1ch tr\u1ef1c tuy\u1ebfn Tiki.<\/span><\/p>\n<h2><b><i>Nh\u1eefng \u0111i\u1ec3m ch\u00ednh<\/i><\/b><\/h2>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><i><span style=\"font-weight: 400;\">D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng xu\u1ea5t s\u1eafc l\u00e0 ch\u00eca kh\u00f3a x\u00e2y d\u1ef1ng th\u01b0\u01a1ng hi\u1ec7u b\u1ec1n v\u1eefng, t\u1ea1o l\u1ee3i th\u1ebf c\u1ea1nh tranh c\u1ed1t l\u00f5i cho m\u1ecdi doanh nghi\u1ec7p.<\/span><\/i><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><i><span style=\"font-weight: 400;\">S\u00e1ch l\u00e0 kho t\u00e0ng tri th\u1ee9c gi\u00fap trau d\u1ed3i k\u1ef9 n\u0103ng, thay \u0111\u1ed5i t\u01b0 duy v\u00e0 n\u1eafm b\u1eaft t\u00e2m l\u00fd kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch h\u1ec7 th\u1ed1ng.<\/span><\/i><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><i><span style=\"font-weight: 400;\">X\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 ch\u00e2n th\u00e0nh v\u00e0 th\u1ea5u hi\u1ec3u t\u00e2m l\u00fd l\u00e0 n\u1ec1n t\u1ea3ng \u0111\u1ec3 ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng v\u01b0\u1ee3t xa s\u1ef1 mong \u0111\u1ee3i.<\/span><\/i><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><i><span style=\"font-weight: 400;\">Bi\u1ebfn l\u1eddi ph\u00e0n n\u00e0n th\u00e0nh c\u01a1 h\u1ed9i v\u00e0 tr\u00e1nh sai l\u1ea7m giao ti\u1ebfp gi\u00fap c\u1ee7ng c\u1ed1 l\u00f2ng trung th\u00e0nh, bi\u1ebfn kh\u00e1ch h\u00e0ng th\u00e0nh ng\u01b0\u1eddi \u1ee7ng h\u1ed9.<\/span><\/i><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><i><span style=\"font-weight: 400;\">Chuy\u1ec3n \u0111\u1ed5i t\u01b0 duy t\u1eeb \u201cc\u1ed1 g\u1eafng b\u00e1n\u201d sang \u201cgi\u00fap kh\u00e1ch h\u00e0ng mua\u201d l\u00e0 ch\u00eca kh\u00f3a \u0111\u1ec3 x\u00e2y d\u1ef1ng ni\u1ec1m tin v\u00e0 t\u0103ng tr\u01b0\u1edfng b\u1ec1n v\u1eefng.<\/span><\/i><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><i><span style=\"font-weight: 400;\">B\u00e0i vi\u1ebft gi\u1edbi thi\u1ec7u 7 cu\u1ed1n s\u00e1ch kinh \u0111i\u1ec3n, th\u1ef1c ti\u1ec5n gi\u00fap b\u1ea1n chinh ph\u1ee5c kh\u00e1ch h\u00e0ng trong m\u1ecdi t\u00ecnh hu\u1ed1ng, t\u1eeb x\u1eed l\u00fd kh\u1ee7ng ho\u1ea3ng \u0111\u1ebfn ph\u1ee5c v\u1ee5 5 sao.<\/span><\/i><\/li>\n<\/ul>\n<h2><b>1. Ti\u00eau ch\u00ed l\u1ef1a ch\u1ecdn s\u00e1ch v\u1ec1 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">\u0110\u1ec3 \u0111\u1ea3m b\u1ea3o danh s\u00e1ch n\u00e0y th\u1ef1c s\u1ef1 gi\u00e1 tr\u1ecb v\u00e0 h\u1eefu \u00edch, m\u1ed7i cu\u1ed1n s\u00e1ch \u0111\u01b0\u1ee3c l\u1ef1a ch\u1ecdn \u0111\u1ec1u d\u1ef1a tr\u00ean nh\u1eefng ti\u00eau ch\u00ed kh\u1eaft khe, thay v\u00ec ch\u1ec9 \u0111\u01a1n thu\u1ea7n l\u00e0 nh\u1eefng c\u00e1i t\u00ean b\u00e1n ch\u1ea1y nh\u1ea5t (best-seller):<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>T\u00ednh \u1ee9ng d\u1ee5ng th\u1ef1c ti\u1ec5n cao:<\/b><span style=\"font-weight: 400;\"> Cung c\u1ea5p c\u00e1c ph\u01b0\u01a1ng ph\u00e1p, v\u00ed d\u1ee5, t\u00ecnh hu\u1ed1ng c\u00f3 th\u1ec3 \u00e1p d\u1ee5ng ngay v\u00e0o c\u00f4ng vi\u1ec7c h\u00e0ng ng\u00e0y, t\u1eeb nh\u00e2n vi\u00ean tr\u1ef1c ti\u1ebfp \u0111\u1ebfn c\u1ea5p qu\u1ea3n l\u00fd. N\u1ed9i dung d\u1ec5 hi\u1ec3u, kh\u00f4ng qu\u00e1 h\u00e0n l\u00e2m.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>T\u00e1c gi\u1ea3 uy t\u00edn, gi\u00e0u kinh nghi\u1ec7m:<\/b><span style=\"font-weight: 400;\"> C\u00e1c t\u00e1c gi\u1ea3 \u0111\u1ec1u l\u00e0 nh\u1eefng chuy\u00ean gia, nh\u00e0 t\u01b0 v\u1ea5n ho\u1eb7c ng\u01b0\u1eddi c\u00f3 nhi\u1ec1u n\u0103m kinh nghi\u1ec7m th\u1ef1c chi\u1ebfn trong l\u0129nh v\u1ef1c d\u1ecbch v\u1ee5, b\u00e1n h\u00e0ng.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u0110\u01b0\u1ee3c c\u1ed9ng \u0111\u1ed3ng \u0111\u00e1nh gi\u00e1 cao:<\/b><span style=\"font-weight: 400;\"> Nh\u1eefng cu\u1ed1n s\u00e1ch n\u00e0y \u0111\u00e3 nh\u1eadn \u0111\u01b0\u1ee3c v\u00f4 s\u1ed1 ph\u1ea3n h\u1ed3i t\u00edch c\u1ef1c tr\u00ean c\u00e1c n\u1ec1n t\u1ea3ng uy t\u00edn nh\u01b0 Goodreads v\u00e0 t\u1eeb ch\u00ednh nh\u1eefng ng\u01b0\u1eddi l\u00e0m trong ng\u00e0nh.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Ph\u00f9 h\u1ee3p v\u1edbi nhi\u1ec1u \u0111\u1ed1i t\u01b0\u1ee3ng:<\/b><span style=\"font-weight: 400;\"> D\u00f9 b\u1ea1n l\u00e0 sinh vi\u00ean m\u1edbi ra tr\u01b0\u1eddng, nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, tr\u01b0\u1edfng nh\u00f3m hay ch\u1ee7 doanh nghi\u1ec7p, b\u1ea1n \u0111\u1ec1u c\u00f3 th\u1ec3 t\u00ecm th\u1ea5y nh\u1eefng b\u00e0i h\u1ecdc gi\u00e1 tr\u1ecb.<\/span><\/li>\n<\/ul>\n<h2><b>2. Top 7 cu\u1ed1n s\u00e1ch hay v\u1ec1 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng kh\u00f4ng th\u1ec3 b\u1ecf l\u1ee1<\/b><\/h2>\n<h3><b>2.1. D\u1ecbch V\u1ee5 S\u1eedng S\u1ed1t Kh\u00e1ch H\u00e0ng S\u1eefng S\u1edd<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">\u0110\u01b0\u1ee3c v\u00ed nh\u01b0 cu\u1ed1n \u201cs\u00e1ch g\u1ed1i \u0111\u1ea7u gi\u01b0\u1eddng\u201d c\u1ee7a b\u1ea5t k\u1ef3 ai l\u00e0m trong ng\u00e0nh d\u1ecbch v\u1ee5, <\/span><b>D\u1ecbch V\u1ee5 S\u1eedng S\u1ed1t Kh\u00e1ch H\u00e0ng S\u1eefng S\u1edd<\/b><span style=\"font-weight: 400;\"> c\u1ee7a t\u00e1c gi\u1ea3 <\/span><b>Kristin Anderson<\/b><span style=\"font-weight: 400;\"> v\u00e0 <\/span><b>Ron Zemke<\/b><span style=\"font-weight: 400;\"> l\u00e0 m\u1ed9t t\u00e1c ph\u1ea9m kinh \u0111i\u1ec3n. Cu\u1ed1n s\u00e1ch kh\u00f4ng sa \u0111\u00e0 v\u00e0o l\u00fd thuy\u1ebft m\u00e0 \u0111i th\u1eb3ng v\u00e0o nh\u1eefng ch\u1ec9 d\u1eabn ng\u1eafn g\u1ecdn, \u0111\u01a1n gi\u1ea3n v\u00e0 c\u1ef1c k\u1ef3 ch\u00ednh x\u00e1c, \u0111\u01b0\u1ee3c \u0111\u00fac k\u1ebft t\u1eeb 15 n\u0103m kinh nghi\u1ec7m l\u00e0m vi\u1ec7c v\u1edbi h\u00e0ng ngh\u00ecn kh\u00e1ch h\u00e0ng c\u1ee7a t\u00e1c gi\u1ea3.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0110i\u1ec1u t\u00e2m \u0111\u1eafc nh\u1ea5t \u1edf cu\u1ed1n s\u00e1ch n\u00e0y l\u00e0 s\u1ef1 t\u1eadp trung v\u00e0o \u201cnh\u00e2n vi\u00ean d\u1ecbch v\u1ee5\u201d \u2013 nh\u1eefng ng\u01b0\u1eddi tr\u1ef1c ti\u1ebfp \u0111\u1ed1i m\u1eb7t v\u1edbi kh\u00e1ch h\u00e0ng. T. Scott Gross ch\u1ec9 ra r\u1eb1ng, trong m\u1eaft kh\u00e1ch h\u00e0ng, b\u1ea1n ch\u00ednh l\u00e0 \u0111\u1ea1i di\u1ec7n cho c\u1ea3 m\u1ed9t t\u1ed5 ch\u1ee9c. Cu\u1ed1n s\u00e1ch cung c\u1ea5p nh\u1eefng c\u00f4ng c\u1ee5 th\u1ef1c t\u1ebf \u0111\u1ec3 b\u1ea1n t\u1ecfa s\u00e1ng trong vai tr\u00f2 \u0111\u00f3, gi\u00fap t\u1ea1o d\u1ef1ng l\u00f2ng trung th\u00e0nh n\u01a1i kh\u00e1ch h\u00e0ng.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0110\u1ed3ng th\u1eddi, \u0111\u00e2y c\u0169ng l\u00e0 cu\u1ed1n <\/span><b>s\u00e1ch ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng cho ng\u01b0\u1eddi m\u1edbi b\u1eaft \u0111\u1ea7u<\/b><span style=\"font-weight: 400;\"> m\u1ed9t c\u00e1ch ho\u00e0n h\u1ea3o, \u0111\u1ed3ng th\u1eddi c\u0169ng l\u00e0 t\u00e0i li\u1ec7u tham kh\u1ea3o qu\u00fd gi\u00e1 cho c\u00e1c c\u1ea5p qu\u1ea3n l\u00fd mu\u1ed1n x\u00e2y d\u1ef1ng m\u1ed9t v\u0103n h\u00f3a d\u1ecbch v\u1ee5 xu\u1ea5t s\u1eafc. B\u1ea5t k\u1ef3 ai l\u00e0m vi\u1ec7c trong ng\u00e0nh b\u00e1n l\u1ebb, nh\u00e0 h\u00e0ng, kh\u00e1ch s\u1ea1n, ng\u00e2n h\u00e0ng,\u2026 \u0111\u1ec1u s\u1ebd t\u00ecm th\u1ea5y nh\u1eefng b\u00e0i h\u1ecdc b\u1ed5 \u00edch t\u1eeb t\u00e1c ph\u1ea9m n\u00e0y.<\/span><\/p>\n<h3><b>2.2. Ngh\u1ec7 Thu\u1eadt L\u1ea5y L\u00f2ng Kh\u00e1ch H\u00e0ng<\/b><\/h3>\n<p><b>Michael J. Maher<\/b><span style=\"font-weight: 400;\">, m\u1ed9t trong nh\u1eefng nh\u00e0 m\u00f4i gi\u1edbi b\u1ea5t \u0111\u1ed9ng s\u1ea3n h\u00e0ng \u0111\u1ea7u B\u1eafc M\u1ef9, \u0111\u00e3 vi\u1ebft n\u00ean <\/span><b>Ngh\u1ec7 Thu\u1eadt L\u1ea5y L\u00f2ng Kh\u00e1ch H\u00e0ng<\/b><span style=\"font-weight: 400;\"> kh\u00f4ng ch\u1ec9 t\u1eeb l\u00fd thuy\u1ebft m\u00e0 t\u1eeb ch\u00ednh th\u00e0nh c\u00f4ng vang d\u1ed9i c\u1ee7a m\u00ecnh. Cu\u1ed1n s\u00e1ch l\u00e0 m\u1ed9t minh ch\u1ee9ng s\u1ed1ng \u0111\u1ed9ng cho vi\u1ec7c: x\u01b0\u01a1ng s\u1ed1ng c\u1ee7a m\u1ed9t doanh nghi\u1ec7p ch\u00ednh l\u00e0 kh\u1ea3 n\u0103ng x\u00e2y d\u1ef1ng v\u00e0 nu\u00f4i d\u01b0\u1ee1ng c\u00e1c m\u1ed1i quan h\u1ec7.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Kh\u00e1c v\u1edbi nh\u1eefng cu\u1ed1n s\u00e1ch ch\u1ec9 t\u1eadp trung v\u00e0o k\u1ef9 thu\u1eadt, t\u00e1c ph\u1ea9m c\u1ee7a Michael J. Maher \u0111\u00e0o s\u00e2u v\u00e0o tri\u1ebft l\u00fd \u201ccho \u0111i tr\u01b0\u1edbc, nh\u1eadn l\u1ea1i sau\u201d. \u00d4ng ch\u1ec9 ra c\u00e1ch bi\u1ebfn nh\u1eefng cu\u1ed9c g\u1ecdi, email, hay nh\u1eefng cu\u1ed9c g\u1eb7p g\u1ee1 b\u00ecnh th\u01b0\u1eddng th\u00e0nh c\u01a1 h\u1ed9i \u0111\u1ec3 x\u00e2y d\u1ef1ng k\u1ebft n\u1ed1i ch\u00e2n th\u00e0nh, t\u1eeb \u0111\u00f3 t\u1ea1o ra m\u1ed9t m\u1ea1ng l\u01b0\u1edbi kh\u00e1ch h\u00e0ng trung th\u00e0nh v\u00e0 nh\u1eefng l\u1eddi gi\u1edbi thi\u1ec7u qu\u00fd gi\u00e1.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Ngo\u00e0i ra, cu\u1ed1n s\u00e1ch n\u00e0y l\u00e0 \u201cb\u1ea3o b\u1ed1i\u201d cho nh\u1eefng ng\u01b0\u1eddi l\u00e0m trong l\u0129nh v\u1ef1c b\u00e1n h\u00e0ng, t\u01b0 v\u1ea5n, m\u00f4i gi\u1edbi b\u1ea5t \u0111\u1ed9ng s\u1ea3n, b\u1ea3o hi\u1ec3m, t\u00e0i ch\u00ednh. C\u00e1c ch\u1ee7 doanh nghi\u1ec7p nh\u1ecf c\u0169ng s\u1ebd h\u1ecdc \u0111\u01b0\u1ee3c c\u00e1ch x\u00e2y d\u1ef1ng t\u1ec7p kh\u00e1ch h\u00e0ng trung th\u00e0nh m\u00e0 kh\u00f4ng c\u1ea7n ng\u00e2n s\u00e1ch marketing kh\u1ed5ng l\u1ed3, ch\u1ec9 b\u1eb1ng c\u00e1ch l\u00e0m t\u1ed1t nh\u1eefng \u0111i\u1ec1u c\u01a1 b\u1ea3n: giao ti\u1ebfp, quan t\u00e2m v\u00e0 gi\u1edbi thi\u1ec7u.<\/span><\/p>\n<h3><b>2.3. Khi Kh\u00e1ch H\u00e0ng L\u00ean Ti\u1ebfng<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Trong khi nhi\u1ec1u ng\u01b0\u1eddi s\u1ee3 h\u00e3i nh\u1eefng l\u1eddi ph\u00e0n n\u00e0n, <\/span><a href=\"https:\/\/tiki.vn\/author\/janelle-barlow-claus-moller.html\"><span style=\"font-weight: 400;\">Janelle Barlow<\/span><\/a><span style=\"font-weight: 400;\"> v\u00e0 Claus Moller l\u1ea1i mang \u0111\u1ebfn m\u1ed9t \u00fd t\u01b0\u1edfng \u0111\u1ed9t ph\u00e1 trong <\/span><a href=\"https:\/\/tiki.vn\/khi-khach-hang-len-tieng-p550473.html?spid=275136\"><span style=\"font-weight: 400;\">Khi Kh\u00e1ch H\u00e0ng L\u00ean Ti\u1ebfng<\/span><\/a><span style=\"font-weight: 400;\">: H\u00e3y xem \u0111\u00f3 l\u00e0 m\u1ed9t m\u00f3n qu\u00e0. L\u1eddi ch\u1ec9 tr\u00edch, khi\u1ebfu n\u1ea1i kh\u00f4ng ph\u1ea3i l\u00e0 s\u1ef1 t\u1ea5n c\u00f4ng, m\u00e0 l\u00e0 m\u1ed9t th\u00f4ng tin ph\u1ea3n h\u1ed3i qu\u00fd b\u00e1u gi\u00fap doanh nghi\u1ec7p c\u1ea3i thi\u1ec7n s\u1ea3n ph\u1ea9m v\u00e0 n\u00e2ng c\u1ea5p d\u1ecbch v\u1ee5.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0110\u00e2y l\u00e0 m\u1ed9t trong nh\u1eefng cu\u1ed1n <\/span><b>s\u00e1ch v\u1ec1 x\u1eed l\u00fd khi\u1ebfu n\u1ea1i kh\u00e1ch h\u00e0ng<\/b><span style=\"font-weight: 400;\"> hi\u1ec7u qu\u1ea3 v\u00e0 tinh t\u1ebf nh\u1ea5t, kh\u00f4ng ch\u1ec9 d\u1ea1y b\u1ea1n c\u00e1ch xoa d\u1ecbu m\u1ed9t kh\u00e1ch h\u00e0ng \u0111ang t\u1ee9c gi\u1eadn, m\u00e0 c\u00f2n ch\u1ec9 ra c\u00e1ch bi\u1ebfn t\u00ecnh hu\u1ed1ng ti\u00eau c\u1ef1c \u0111\u00f3 th\u00e0nh m\u1ed9t c\u01a1 h\u1ed9i \u0111\u1ec3 c\u1ee7ng c\u1ed1 l\u00f2ng trung th\u00e0nh c\u1ee7a h\u1ecd, m\u1ed9t b\u00e0i h\u1ecdc th\u1ef1c ti\u1ec5n v\u00f4 gi\u00e1.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0110\u1ed3ng th\u1eddi, cu\u1ed1n s\u00e1ch n\u00e0y l\u00e0 t\u00e0i li\u1ec7u b\u1eaft bu\u1ed9c cho m\u1ecdi b\u1ed9 ph\u1eadn ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, \u0111\u1ed9i ng\u0169 h\u1ed7 tr\u1ee3 k\u1ef9 thu\u1eadt v\u00e0 b\u1ea5t k\u1ef3 ai ph\u1ea3i th\u01b0\u1eddng xuy\u00ean \u0111\u1ed1i m\u1eb7t v\u1edbi nh\u1eefng t\u00ecnh hu\u1ed1ng c\u0103ng th\u1eb3ng. C\u00e1c nh\u00e0 l\u00e3nh \u0111\u1ea1o c\u0169ng n\u00ean \u0111\u1ecdc \u0111\u1ec3 x\u00e2y d\u1ef1ng m\u1ed9t c\u01a1 ch\u1ebf x\u1eed l\u00fd kh\u1ee7ng ho\u1ea3ng hi\u1ec7u qu\u1ea3, b\u1ea3o v\u1ec7 uy t\u00edn cho th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a m\u00ecnh.<\/span><\/p>\n<h3><b>2.4. T\u00e2m L\u00fd Kh\u00e1ch H\u00e0ng V\u00e0 Ngh\u1ec7 Thu\u1eadt Ph\u1ee5c V\u1ee5 5 Sao<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Trong th\u1eddi \u0111\u1ea1i m\u00e0 kh\u00e1ch h\u00e0ng c\u00f3 v\u00f4 v\u00e0n l\u1ef1a ch\u1ecdn, vi\u1ec7c hi\u1ec3u r\u00f5 <\/span><b>t\u00e2m l\u00fd kh\u00e1ch h\u00e0ng<\/b><span style=\"font-weight: 400;\"> tr\u1edf th\u00e0nh l\u1ee3i th\u1ebf c\u1ea1nh tranh s\u1ed1ng c\u00f2n. Cu\u1ed1n s\u00e1ch <\/span><b>T\u00e2m L\u00fd Kh\u00e1ch H\u00e0ng V\u00e0 Ngh\u1ec7 Thu\u1eadt Ph\u1ee5c V\u1ee5 5 Sao<\/b><span style=\"font-weight: 400;\"> \u0111i s\u00e2u v\u00e0o vi\u1ec7c ph\u00e2n t\u00edch nhu c\u1ea7u, h\u00e0nh vi v\u00e0 nh\u1eefng k\u1ef3 v\u1ecdng th\u1ea7m k\u00edn c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng, t\u1eeb \u0111\u00f3 gi\u00fap b\u1ea1n mang \u0111\u1ebfn m\u1ed9t ch\u1ea5t l\u01b0\u1ee3ng <\/span><b>d\u1ecbch v\u1ee5 5 sao<\/b><span style=\"font-weight: 400;\"> v\u01b0\u1ee3t tr\u1ed9i.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0110i\u1ec3m kh\u00e1c bi\u1ec7t c\u1ee7a cu\u1ed1n s\u00e1ch n\u00e0y n\u1eb1m \u1edf vi\u1ec7c k\u1ebft h\u1ee3p gi\u1eefa ki\u1ebfn th\u1ee9c t\u00e2m l\u00fd h\u1ecdc v\u00e0 ngh\u1ec7 thu\u1eadt ph\u1ee5c v\u1ee5. S\u00e1ch kh\u00f4ng ch\u1ec9 l\u00e0 nh\u1eefng quy t\u1eafc c\u1ee9ng nh\u1eafc, m\u00e0 l\u00e0 s\u1ef1 th\u1ea5u c\u1ea3m tinh t\u1ebf \u0111\u1ec3 ch\u1ea1m \u0111\u1ebfn tr\u00e1i tim kh\u00e1ch h\u00e0ng. S\u00e1ch gi\u1ea3i m\u00e3 nh\u1eefng y\u1ebfu t\u1ed1 v\u00f4 h\u00ecnh \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn quy\u1ebft \u0111\u1ecbnh mua h\u00e0ng, gi\u00fap b\u1ea1n thi\u1ebft k\u1ebf <\/span><b>tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng<\/b><span style=\"font-weight: 400;\"> (customer experience) m\u1ed9t c\u00e1ch c\u00f3 ch\u1ee7 \u0111\u00edch.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0110\u1ed3ng th\u1eddi, \u0111\u00e2y l\u00e0 cu\u1ed1n s\u00e1ch l\u00fd t\u01b0\u1edfng cho c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd th\u01b0\u01a1ng hi\u1ec7u, chuy\u00ean vi\u00ean marketing v\u00e0 ch\u1ee7 doanh nghi\u1ec7p mu\u1ed1n x\u00e2y d\u1ef1ng m\u1ed9t chi\u1ebfn l\u01b0\u1ee3c kinh doanh l\u1ea5y kh\u00e1ch h\u00e0ng l\u00e0m trung t\u00e2m. Nh\u1eefng ng\u01b0\u1eddi l\u00e0m trong ng\u00e0nh d\u1ecbch v\u1ee5 cao c\u1ea5p nh\u01b0 kh\u00e1ch s\u1ea1n, du l\u1ecbch, spa s\u1ebd t\u00ecm th\u1ea5y v\u00f4 v\u00e0n ki\u1ebfn th\u1ee9c b\u1ed5 \u00edch v\u00e0 th\u1ef1c ti\u1ec5n.<\/span><\/p>\n<h3><b>2.5. Nh\u1eefng C\u1ea5m K\u1ef5 Trong Giao Ti\u1ebfp V\u1edbi Kh\u00e1ch H\u00e0ng<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Giao ti\u1ebfp l\u00e0 c\u00e2y c\u1ea7u n\u1ed1i li\u1ec1n gi\u1eefa doanh nghi\u1ec7p v\u00e0 kh\u00e1ch h\u00e0ng, nh\u01b0ng ch\u1ec9 m\u1ed9t l\u1eddi n\u00f3i s\u01a1 su\u1ea5t c\u0169ng c\u00f3 th\u1ec3 ph\u00e1 h\u1ee7y c\u00e2y c\u1ea7u \u0111\u00f3. <\/span><a href=\"https:\/\/tiki.vn\/nhung-cam-ki-khi-giao-tiep-voi-khach-hang-p441922.html\"><span style=\"font-weight: 400;\">Nh\u1eefng C\u1ea5m K\u1ef5 Trong Giao Ti\u1ebfp V\u1edbi Kh\u00e1ch H\u00e0ng<\/span><\/a><span style=\"font-weight: 400;\"> c\u1ee7a t\u00e1c gi\u1ea3 <\/span><a href=\"https:\/\/tiki.vn\/author\/pham-ai-minh.html\"><span style=\"font-weight: 400;\">Ph\u1ea1m \u00c1i Minh<\/span><\/a><span style=\"font-weight: 400;\"> l\u00e0 m\u1ed9t cu\u1ed1n c\u1ea9m nang \u0111\u1ed9c \u0111\u00e1o, d\u1ea1y ch\u00fang ta <\/span><b>n\u00e2ng cao k\u1ef9 n\u0103ng giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng<\/b><span style=\"font-weight: 400;\"> b\u1eb1ng c\u00e1ch h\u1ecdc t\u1eeb nh\u1eefng sai l\u1ea7m.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Cu\u1ed1n s\u00e1ch n\u00e0y ti\u1ebfp c\u1eadn v\u1ea5n \u0111\u1ec1 m\u1ed9t c\u00e1ch tr\u1ef1c di\u1ec7n v\u00e0 th\u1ef1c t\u1ebf. Thay v\u00ec ch\u1ec9 n\u00f3i nh\u1eefng \u0111i\u1ec1u \u201cn\u00ean l\u00e0m\u201d, s\u00e1ch ch\u1ec9 ra t\u01b0\u1eddng t\u1eadn nh\u1eefng \u0111i\u1ec1u \u201ctuy\u1ec7t \u0111\u1ed1i kh\u00f4ng n\u00ean l\u00e0m\u201d trong t\u1eebng giai \u0111o\u1ea1n t\u01b0\u01a1ng t\u00e1c. M\u1ed7i \u0111i\u1ec1u c\u1ea5m k\u1ef5 \u0111\u1ec1u \u0111\u01b0\u1ee3c minh h\u1ecda b\u1eb1ng nh\u1eefng v\u00ed d\u1ee5, t\u00ecnh hu\u1ed1ng th\u1ef1c t\u1ebf, gi\u00fap ng\u01b0\u1eddi \u0111\u1ecdc d\u1ec5 d\u00e0ng nh\u1eadn di\u1ec7n v\u00e0 tr\u00e1nh m\u1eafc ph\u1ea3i.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">V\u00ec th\u1ebf, b\u1ea5t k\u1ef3 ai th\u01b0\u1eddng xuy\u00ean giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng, t\u1eeb nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng, telesales, nh\u00e2n vi\u00ean t\u01b0 v\u1ea5n \u0111\u1ebfn \u0111\u1ed9i ng\u0169 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111\u1ec1u n\u00ean \u0111\u1ecdc cu\u1ed1n s\u00e1ch n\u00e0y. S\u00e1ch gi\u1ed1ng nh\u01b0 m\u1ed9t t\u1ea5m g\u01b0\u01a1ng soi, gi\u00fap b\u1ea1n nh\u1eadn ra v\u00e0 lo\u1ea1i b\u1ecf nh\u1eefng th\u00f3i quen giao ti\u1ebfp x\u1ea5u c\u00f3 th\u1ec3 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn k\u1ebft qu\u1ea3 c\u00f4ng vi\u1ec7c.<\/span><\/p>\n<h3><b>2.6. Si\u00eau D\u1ecbch V\u1ee5, Si\u00eau L\u1ee3i Nhu\u1eadn<\/b><\/h3>\n<p><a href=\"https:\/\/tiki.vn\/author\/jeff-gee.html\"><span style=\"font-weight: 400;\">Jeff Gee<\/span><\/a><span style=\"font-weight: 400;\"> v\u00e0 <\/span><a href=\"https:\/\/tiki.vn\/author\/val-gee.html\"><span style=\"font-weight: 400;\">Val Gee<\/span><\/a><span style=\"font-weight: 400;\">, hai t\u00e1c gi\u1ea3 c\u1ee7a <\/span><a href=\"https:\/\/tiki.vn\/sieu-dich-vu-sieu-loi-nhuan-p10752049.html?spid=10752050\"><span style=\"font-weight: 400;\">Si\u00eau D\u1ecbch V\u1ee5, Si\u00eau L\u1ee3i Nhu\u1eadn<\/span><\/a><span style=\"font-weight: 400;\">, tin r\u1eb1ng m\u1ecdi kh\u00e1ch h\u00e0ng \u0111\u1ec1u x\u1ee9ng \u0111\u00e1ng nh\u1eadn \u0111\u01b0\u1ee3c d\u1ecbch v\u1ee5 t\u1ed1t nh\u1ea5t. Cu\u1ed1n s\u00e1ch n\u00e0y kh\u00f4ng ch\u1ec9 l\u00e0 m\u1ed9t l\u1eddi k\u00eau g\u1ecdi, m\u00e0 l\u00e0 m\u1ed9t b\u1ea3n k\u1ebf ho\u1ea1ch chi ti\u1ebft v\u1edbi 7 ch\u00eca kh\u00f3a v\u00e0ng gi\u00fap doanh nghi\u1ec7p cung c\u1ea5p \u201csi\u00eau d\u1ecbch v\u1ee5\u201d v\u00e0 g\u1eb7t h\u00e1i \u201csi\u00eau l\u1ee3i nhu\u1eadn\u201d.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Cu\u1ed1n s\u00e1ch n\u00e0y ph\u00e1 v\u1ee1 l\u1ed1i m\u00f2n t\u01b0 duy v\u1ec1 vi\u1ec7c ph\u00e2n lo\u1ea1i kh\u00e1ch h\u00e0ng. S\u00e1ch \u0111\u01b0a ra m\u1ed9t g\u00f3c nh\u00ecn nh\u00e2n v\u0103n v\u00e0 chi\u1ebfn l\u01b0\u1ee3c h\u01a1n: kh\u00e1ch h\u00e0ng mang l\u1ea1i \u00edt l\u1ee3i nhu\u1eadn h\u00f4m nay c\u00f3 th\u1ec3 l\u00e0 kh\u00e1ch h\u00e0ng v\u00e0ng c\u1ee7a ng\u00e0y mai. V\u00ec v\u1eady, h\u00e3y \u0111\u1ed1i x\u1eed \u0111\u1eb7c bi\u1ec7t v\u1edbi t\u1ea5t c\u1ea3 m\u1ecdi ng\u01b0\u1eddi, kh\u00f4ng ph\u00e2n bi\u1ec7t.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">B\u00ean c\u1ea1nh \u0111\u00f3, cu\u1ed1n s\u00e1ch n\u00e0y \u0111\u1eb7c bi\u1ec7t ph\u00f9 h\u1ee3p v\u1edbi c\u00e1c nh\u00e0 l\u00e3nh \u0111\u1ea1o, c\u00e1c c\u1ea5p qu\u1ea3n l\u00fd v\u00e0 ch\u1ee7 doanh nghi\u1ec7p \u2013 nh\u1eefng ng\u01b0\u1eddi c\u00f3 kh\u1ea3 n\u0103ng \u0111\u1ecbnh h\u00ecnh v\u00e0 x\u00e2y d\u1ef1ng v\u0103n h\u00f3a d\u1ecbch v\u1ee5 cho to\u00e0n b\u1ed9 t\u1ed5 ch\u1ee9c, cung c\u1ea5p m\u1ed9t l\u1ed9 tr\u00ecnh chi\u1ebfn l\u01b0\u1ee3c \u0111\u1ec3 bi\u1ebfn d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng th\u00e0nh l\u1ee3i th\u1ebf c\u1ea1nh tranh c\u1ed1t l\u00f5i.<\/span><\/p>\n<h3><b>2.7. \u0110\u1eebng C\u1ed1 G\u1eafng B\u00e1n, H\u00e3y Gi\u00fap Kh\u00e1ch H\u00e0ng Mua<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">D\u00f9 t\u1ef1a \u0111\u1ec1 c\u00f3 v\u1ebb thi\u00ean v\u1ec1 b\u00e1n h\u00e0ng, nh\u01b0ng tri\u1ebft l\u00fd c\u1ed1t l\u00f5i c\u1ee7a <\/span><a href=\"https:\/\/tiki.vn\/dung-co-gang-ban-hay-giup-khach-hang-mua-2022-p185925170.html\"><span style=\"font-weight: 400;\">\u0110\u1eebng C\u1ed1 G\u1eafng B\u00e1n, H\u00e3y Gi\u00fap Kh\u00e1ch H\u00e0ng Mua<\/span><\/a><span style=\"font-weight: 400;\"> c\u1ee7a t\u00e1c gi\u1ea3 <\/span><a href=\"https:\/\/tiki.vn\/author\/trinh-minh-thao.html\"><span style=\"font-weight: 400;\">Tr\u1ecbnh Minh Th\u1ea3o<\/span><\/a><span style=\"font-weight: 400;\"> l\u1ea1i l\u00e0 \u0111\u1ec9nh cao c\u1ee7a ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng. Cu\u1ed1n s\u00e1ch \u0111\u01b0\u1ee3c vi\u1ebft d\u1ef1a tr\u00ean nh\u1eefng kinh nghi\u1ec7m th\u1ef1c t\u1ebf t\u1ea1i th\u1ecb tr\u01b0\u1eddng Vi\u1ec7t Nam, mang \u0111\u1ebfn nh\u1eefng t\u00ecnh hu\u1ed1ng v\u00e0 gi\u1ea3i ph\u00e1p v\u00f4 c\u00f9ng g\u1ea7n g\u0169i.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Cu\u1ed1n s\u00e1ch n\u00e0y th\u1ef1c hi\u1ec7n m\u1ed9t cu\u1ed9c c\u00e1ch m\u1ea1ng trong t\u01b0 duy: thay v\u00ec t\u1eadp trung v\u00e0o vi\u1ec7c \u201c\u0111\u1ea9y\u201d s\u1ea3n ph\u1ea9m, h\u00e3y t\u1eadp trung v\u00e0o vi\u1ec7c \u201cgi\u00fap \u0111\u1ee1\u201d kh\u00e1ch h\u00e0ng gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 c\u1ee7a h\u1ecd. Khi b\u1ea1n tr\u1edf th\u00e0nh m\u1ed9t ng\u01b0\u1eddi t\u01b0 v\u1ea5n t\u1eadn t\u00e2m, vi\u1ec7c b\u00e1n h\u00e0ng s\u1ebd di\u1ec5n ra m\u1ed9t c\u00e1ch t\u1ef1 nhi\u00ean v\u00e0 nh\u1eb9 nh\u00e0ng h\u01a1n r\u1ea5t nhi\u1ec1u.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0110\u1ed3ng th\u1eddi, cu\u1ed1n s\u00e1ch n\u00e0y l\u00e0 t\u00e0i li\u1ec7u kh\u00f4ng th\u1ec3 thi\u1ebfu cho \u0111\u1ed9i ng\u0169 b\u00e1n h\u00e0ng, chuy\u00ean vi\u00ean t\u01b0 v\u1ea5n, chuy\u00ean vi\u00ean quan h\u1ec7 kh\u00e1ch h\u00e0ng trong c\u00e1c ng\u00e0nh ng\u00e2n h\u00e0ng, b\u1ea3o hi\u1ec3m, b\u1ea5t \u0111\u1ed9ng s\u1ea3n. S\u00e1ch \u0111\u1eb7c bi\u1ec7t h\u1eefu \u00edch cho nh\u1eefng ai mu\u1ed1n x\u00e2y d\u1ef1ng m\u1ed9t s\u1ef1 nghi\u1ec7p b\u00e1n h\u00e0ng b\u1ec1n v\u1eefng d\u1ef1a tr\u00ean s\u1ef1 tin t\u01b0\u1edfng v\u00e0 m\u1ed1i quan h\u1ec7 l\u00e2u d\u00e0i.<\/span><\/p>\n<h2><b>3. B\u1ea3ng t\u1ed5ng h\u1ee3p c\u00e1c \u0111\u1ea7u s\u00e1ch hay v\u1ec1 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/b><\/h2>\n<table>\n<tbody>\n<tr>\n<td><b>STT<\/b><\/td>\n<td><b>T\u00ean s\u00e1ch<\/b><\/td>\n<td><b>T\u00e1c gi\u1ea3<\/b><\/td>\n<td><b>Tr\u1ecdng t\u00e2m ch\u00ednh<\/b><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">1<\/span><\/td>\n<td><span style=\"font-weight: 400;\">D\u1ecbch V\u1ee5 S\u1eedng S\u1ed1t Kh\u00e1ch H\u00e0ng S\u1eefng S\u1edd<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Kristin Anderson, Ron Zemke<\/span><\/td>\n<td><span style=\"font-weight: 400;\">C\u1ea9m nang th\u1ef1c chi\u1ebfn, t\u1ea1o kho\u1ea3nh kh\u1eafc \u201cwow\u201d<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">2<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Ngh\u1ec7 Thu\u1eadt L\u1ea5y L\u00f2ng Kh\u00e1ch H\u00e0ng<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Michael J. Maher<\/span><\/td>\n<td><span style=\"font-weight: 400;\">X\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 b\u1ec1n v\u1eefng, marketing gi\u1edbi thi\u1ec7u<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">3<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Khi Kh\u00e1ch H\u00e0ng L\u00ean Ti\u1ebfng<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Janelle Barlow v\u00e0 Claus Moller<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Bi\u1ebfn ph\u00e0n n\u00e0n th\u00e0nh c\u01a1 h\u1ed9i, x\u1eed l\u00fd kh\u1ee7ng ho\u1ea3ng<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">4<\/span><\/td>\n<td><span style=\"font-weight: 400;\">T\u00e2m L\u00fd Kh\u00e1ch H\u00e0ng V\u00e0 Ngh\u1ec7 Thu\u1eadt Ph\u1ee5c V\u1ee5 5 Sao<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Nhi\u1ec1u t\u00e1c gi\u1ea3<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Th\u1ea5u hi\u1ec3u t\u00e2m l\u00fd, h\u00e0nh vi \u0111\u1ec3 ph\u1ee5c v\u1ee5 v\u01b0\u1ee3t tr\u1ed9i<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">5<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Nh\u1eefng C\u1ea5m K\u1ef5 Trong Giao Ti\u1ebfp V\u1edbi Kh\u00e1ch H\u00e0ng<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Nhi\u1ec1u t\u00e1c gi\u1ea3<\/span><\/td>\n<td><span style=\"font-weight: 400;\">H\u1ecdc t\u1eeb sai l\u1ea7m, tr\u00e1nh c\u00e1c l\u1ed7i giao ti\u1ebfp c\u01a1 b\u1ea3n<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">6<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Si\u00eau D\u1ecbch V\u1ee5, Si\u00eau L\u1ee3i Nhu\u1eadn<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Jeff Gee v\u00e0 Val Gee<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Chi\u1ebfn l\u01b0\u1ee3c x\u00e2y d\u1ef1ng v\u0103n h\u00f3a d\u1ecbch v\u1ee5 \u0111\u1ec9nh cao<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">7<\/span><\/td>\n<td><span style=\"font-weight: 400;\">\u0110\u1eebng C\u1ed1 G\u1eafng B\u00e1n, H\u00e3y Gi\u00fap Kh\u00e1ch H\u00e0ng Mua<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Nhi\u1ec1u t\u00e1c gi\u1ea3<\/span><\/td>\n<td><span style=\"font-weight: 400;\">T\u01b0 duy t\u01b0 v\u1ea5n, \u0111\u1eb7t l\u1ee3i \u00edch kh\u00e1ch h\u00e0ng l\u00ean h\u00e0ng \u0111\u1ea7u<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2><b>4. Mua s\u00e1ch ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng ch\u00ednh h\u00e3ng, gi\u00e1 t\u1ed1t \u1edf \u0111\u00e2u?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">H\u00e0nh tr\u00ecnh n\u00e2ng cao k\u1ef9 n\u0103ng b\u1eaft \u0111\u1ea7u t\u1eeb vi\u1ec7c l\u1ef1a ch\u1ecdn nh\u1eefng cu\u1ed1n s\u00e1ch ch\u1ea5t l\u01b0\u1ee3ng. \u0110\u1ec3 \u0111\u1ea3m b\u1ea3o b\u1ea1n ti\u1ebfp thu \u0111\u01b0\u1ee3c tr\u1ecdn v\u1eb9n tri th\u1ee9c t\u1eeb t\u00e1c gi\u1ea3 v\u00e0 nh\u00e0 xu\u1ea5t b\u1ea3n, vi\u1ec7c ch\u1ecdn mua <\/span><b>s\u00e1ch gi\u1ea5y b\u1ea3n quy\u1ec1n ch\u00ednh h\u00e3ng<\/b><span style=\"font-weight: 400;\"> l\u00e0 v\u00f4 c\u00f9ng quan tr\u1ecdng.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">T\u1ea1i <\/span><a href=\"https:\/\/tiki.vn\/nha-sach-tiki\/c8322\"><span style=\"font-weight: 400;\">Tiki<\/span><\/a><span style=\"font-weight: 400;\">, b\u1ea1n c\u00f3 th\u1ec3 ho\u00e0n to\u00e0n y\u00ean t\u00e2m khi t\u00ecm mua nh\u1eefng \u0111\u1ea7u <\/span><b>s\u00e1ch k\u1ef9 n\u0103ng<\/b><span style=\"font-weight: 400;\"> n\u00e0y. V\u1edbi cam k\u1ebft <\/span><b>ch\u00ednh h\u00e3ng 100%<\/b><span style=\"font-weight: 400;\"> t\u1eeb c\u00e1c nh\u00e0 cung c\u1ea5p uy t\u00edn nh\u01b0 Tiki Trading, <\/span><a href=\"https:\/\/tiki.vn\/cty-sach\/first-news.html\"><span style=\"font-weight: 400;\">First News \u2013 Tr\u00ed Vi\u1ec7t<\/span><\/a><span style=\"font-weight: 400;\">, <\/span><a href=\"https:\/\/tiki.vn\/cty-sach\/alphabooks.html\"><span style=\"font-weight: 400;\">Alpha Books<\/span><\/a><span style=\"font-weight: 400;\">, b\u1ea1n s\u1ebd kh\u00f4ng ph\u1ea3i lo l\u1eafng v\u1ec1 s\u00e1ch gi\u1ea3, s\u00e1ch in l\u1eadu. Th\u1eadm ch\u00ed, Tiki c\u00f2n c\u00f3 ch\u00ednh s\u00e1ch ho\u00e0n ti\u1ec1n 200% n\u1ebfu ph\u00e1t hi\u1ec7n h\u00e0ng gi\u1ea3.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">H\u01a1n n\u1eefa, d\u1ecbch v\u1ee5 <\/span><b>Giao nhanh 2H TikiNOW<\/b><span style=\"font-weight: 400;\"> s\u1ebd gi\u00fap b\u1ea1n c\u00f3 ngay cu\u1ed1n s\u00e1ch y\u00eau th\u00edch tr\u00ean tay m\u00e0 kh\u00f4ng c\u1ea7n ch\u1edd \u0111\u1ee3i l\u00e2u. \u0110\u1eebng qu\u00ean s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 b\u1ecdc s\u00e1ch Bookcare \u0111\u1ec3 gi\u1eef cho nh\u1eefng \u201cng\u01b0\u1eddi th\u1ea7y\u201d c\u1ee7a m\u00ecnh lu\u00f4n m\u1edbi \u0111\u1eb9p, s\u1eb5n s\u00e0ng \u0111\u1ed3ng h\u00e0nh c\u00f9ng b\u1ea1n tr\u00ean con \u0111\u01b0\u1eddng s\u1ef1 nghi\u1ec7p.<\/span><\/p>\n<h2><b>5. M\u1ed9t s\u1ed1 c\u00e2u h\u1ecfi th\u01b0\u1eddng g\u1eb7p v\u1ec1 s\u00e1ch ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/b><\/h2>\n<h3><b>5.1. \u0110\u1ecdc s\u00e1ch v\u1ec1 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u00f3 th\u1ef1c s\u1ef1 c\u1ea3i thi\u1ec7n \u0111\u01b0\u1ee3c c\u00f4ng vi\u1ec7c kh\u00f4ng?<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Ch\u1eafc ch\u1eafn c\u00f3. S\u00e1ch cung c\u1ea5p cho b\u1ea1n h\u1ec7 th\u1ed1ng ki\u1ebfn th\u1ee9c, quy tr\u00ecnh v\u00e0 c\u00e1c t\u00ecnh hu\u1ed1ng th\u1ef1c t\u1ebf \u0111\u00e3 \u0111\u01b0\u1ee3c \u0111\u00fac k\u1ebft, gi\u00fap b\u1ea1n c\u00f3 t\u01b0 duy \u0111\u00fang \u0111\u1eafn, tr\u00e1nh \u0111\u01b0\u1ee3c c\u00e1c sai l\u1ea7m ph\u1ed5 bi\u1ebfn v\u00e0 t\u1ef1 tin h\u01a1n khi giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng. Ki\u1ebfn th\u1ee9c t\u1eeb s\u00e1ch k\u1ebft h\u1ee3p v\u1edbi th\u1ef1c h\u00e0nh s\u1ebd t\u1ea1o ra s\u1ef1 thay \u0111\u1ed5i r\u00f5 r\u1ec7t.<\/span><\/p>\n<h3><b>5.2. N\u1ebfu l\u00e0 ng\u01b0\u1eddi m\u1edbi th\u00ec n\u00ean b\u1eaft \u0111\u1ea7u v\u1edbi cu\u1ed1n s\u00e1ch n\u00e0o trong danh s\u00e1ch n\u00e0y?<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">N\u1ebfu b\u1ea1n l\u00e0 ng\u01b0\u1eddi m\u1edbi b\u1eaft \u0111\u1ea7u, <\/span><b>D\u1ecbch V\u1ee5 S\u1eedng S\u1ed1t Kh\u00e1ch H\u00e0ng S\u1eefng S\u1edd<\/b><span style=\"font-weight: 400;\"> l\u00e0 m\u1ed9t l\u1ef1a ch\u1ecdn tuy\u1ec7t v\u1eddi. Cu\u1ed1n s\u00e1ch cung c\u1ea5p nh\u1eefng ch\u1ec9 d\u1eabn ng\u1eafn g\u1ecdn, th\u1ef1c t\u1ebf v\u00e0 d\u1ec5 \u00e1p d\u1ee5ng ngay l\u1eadp t\u1ee9c. <\/span><b>Nh\u1eefng C\u1ea5m K\u1ef5 Trong Giao Ti\u1ebfp V\u1edbi Kh\u00e1ch H\u00e0ng<\/b><span style=\"font-weight: 400;\"> c\u0169ng r\u1ea5t h\u1eefu \u00edch \u0111\u1ec3 b\u1ea1n x\u00e2y d\u1ef1ng n\u1ec1n t\u1ea3ng giao ti\u1ebfp v\u1eefng ch\u1eafc.<\/span><\/p>\n<h3><b>5.3. L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 \u00e1p d\u1ee5ng ki\u1ebfn th\u1ee9c t\u1eeb s\u00e1ch v\u00e0o th\u1ef1c t\u1ebf hi\u1ec7u qu\u1ea3?<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">\u0110\u1ec3 \u00e1p d\u1ee5ng hi\u1ec7u qu\u1ea3, b\u1ea1n kh\u00f4ng n\u00ean ch\u1ec9 \u0111\u1ecdc. H\u00e3y ghi ch\u00fa l\u1ea1i nh\u1eefng \u00fd t\u01b0\u1edfng t\u00e2m \u0111\u1eafc, th\u1eed \u00e1p d\u1ee5ng m\u1ed9t ho\u1eb7c hai k\u1ef9 thu\u1eadt nh\u1ecf m\u1ed7i tu\u1ea7n, v\u00e0 t\u1ef1 \u0111\u00e1nh gi\u00e1 k\u1ebft qu\u1ea3. Th\u1ea3o lu\u1eadn nh\u1eefng \u0111i\u1ec1u h\u1ecdc \u0111\u01b0\u1ee3c v\u1edbi \u0111\u1ed3ng nghi\u1ec7p c\u0169ng l\u00e0 m\u1ed9t c\u00e1ch hay \u0111\u1ec3 c\u1ee7ng c\u1ed1 ki\u1ebfn th\u1ee9c v\u00e0 t\u00ecm ra ph\u01b0\u01a1ng ph\u00e1p ph\u00f9 h\u1ee3p nh\u1ea5t cho m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c c\u1ee7a b\u1ea1n.<\/span><\/p>\n<h3><b>5.4. S\u00e1ch v\u1ec1 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng v\u00e0 s\u00e1ch b\u00e1n h\u00e0ng kh\u00e1c nhau nh\u01b0 th\u1ebf n\u00e0o?<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">S\u00e1ch b\u00e1n h\u00e0ng th\u01b0\u1eddng t\u1eadp trung v\u00e0o k\u1ef9 n\u0103ng thuy\u1ebft ph\u1ee5c, ch\u1ed1t \u0111\u01a1n v\u00e0 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau doanh s\u1ed1. Trong khi \u0111\u00f3, s\u00e1ch ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1eadp trung v\u00e0o vi\u1ec7c x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 l\u00e2u d\u00e0i, x\u1eed l\u00fd v\u1ea5n \u0111\u1ec1, t\u1ea1o ra tr\u1ea3i nghi\u1ec7m t\u00edch c\u1ef1c v\u00e0 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng. Tuy nhi\u00ean, c\u1ea3 hai l\u0129nh v\u1ef1c \u0111\u1ec1u c\u00f3 s\u1ef1 giao thoa, v\u00ec d\u1ecbch v\u1ee5 t\u1ed1t s\u1ebd d\u1eabn \u0111\u1ebfn b\u00e1n h\u00e0ng t\u1ed1t h\u01a1n.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">        <div class=\"tiki-product-slider\">\n            <div class='tiki-product-slider-title'>Mua ngay S\u00e1ch hay v\u1ec1 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng gi\u00e1 t\u1ed1t t\u1ea1i Tiki:<\/div>\n            <div class=\"embla\">\n                <div class=\"embla__viewport\">\n                    <div class=\"embla__container\">            <a class=\"embla__slide\" href=\"https:\/\/tiki.vn\/sach-den-thuong-de-cung-phai-hai-long-tuyet-chieu-cham-soc-khach-hang-tu-a-z-p136941103.html?utm_source=blog&utm_medium=carousel&utm_campaign=blog_article\">\n                <div class=\"product-image-container\">\n                    <img decoding=\"async\" src=\"https:\/\/salt.tikicdn.com\/cache\/280x280\/ts\/product\/17\/1f\/56\/7d32b13a8982cc66cf95a579bc4bc344.jpg\" alt=\"S\u00e1ch \u0110\u1ebfn Th\u01b0\u1ee3ng \u0110\u1ebf C\u0169ng Ph\u1ea3i H\u00e0i L\u00f2ng \u2013 Tuy\u1ec7t Chi\u00eau Ch\u0103m S\u00f3c Kh\u00e1ch H\u00e0ng T\u1eeb A-Z\" class=\"img-thumb\" \/>\n                    <img class='product-overlay-image' src='https:\/\/salt.tikicdn.com\/ts\/upload\/12\/e2\/4a\/c5226426ee9429b0050449ae5403c9cf.png' alt='overlay badge' \/>\n                <\/div>\n                \n                <div class=\"product-info\">\n                    <h4 class=\"product-info-name\"title=\"S\u00e1ch \u0110\u1ebfn Th\u01b0\u1ee3ng \u0110\u1ebf C\u0169ng Ph\u1ea3i H\u00e0i L\u00f2ng \u2013 Tuy\u1ec7t Chi\u00eau Ch\u0103m S\u00f3c Kh\u00e1ch H\u00e0ng T\u1eeb A-Z\">S\u00e1ch \u0110\u1ebfn Th\u01b0\u1ee3ng \u0110\u1ebf C\u0169ng Ph\u1ea3i H\u00e0i L\u00f2ng \u2013 Tuy\u1ec7t Chi\u00eau Ch\u0103m S\u00f3c Kh\u00e1ch H\u00e0ng T\u1eeb A-Z<\/h4>\n                    <div class=\"product-info-price\">\n                        129.000 <sup>\u20ab<\/sup>\n                    <\/div>\n                                <div class=\"product-info-original-price\">\n                <span><span class=\"product-info-original-price-text\">158.000<\/span> <sup>\u20ab<\/sup><\/span>\n                <span class=\"product-info-original-price-rate\">-18%<\/span>\n            <\/div>\n                    \n                                <div class=\"product-info-delivery\">\n                <img decoding=\"async\" src=\"https:\/\/salt.tikicdn.com\/ts\/tka\/a8\/31\/b6\/802e2c99dcce64c67aa2648edb15dd25.png\" alt=\"\" \/>\n                <span>Giao si\u00eau t\u1ed1c 2h<\/span>\n            <\/div>\n                    <button class=\"td_btn td_btn_sm td_outlined_btn product-view-button\">Xem ngay<\/button>\n                <\/div>\n            <\/a>            <a class=\"embla__slide\" href=\"https:\/\/tiki.vn\/cong-nghe-cham-soc-khach-hang-100-giai-phap-ung-xu-dich-vu-khach-hang-p257847999.html?utm_source=blog&utm_medium=carousel&utm_campaign=blog_article\">\n                <div class=\"product-image-container\">\n                    <img decoding=\"async\" src=\"https:\/\/salt.tikicdn.com\/cache\/280x280\/ts\/product\/68\/58\/50\/bac7388934913e6eb5982edee21c2603.jpg\" alt=\"C\u00f4ng ngh\u1ec7 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng - 100 gi\u1ea3i ph\u00e1p \u1ee9ng x\u1eed d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng\" class=\"img-thumb\" \/>\n                    <img class='product-overlay-image' src='https:\/\/salt.tikicdn.com\/ts\/upload\/f7\/9e\/83\/ab28365ea395893fe5abac88b5103444.png' alt='overlay badge' \/>\n                <\/div>\n                \n                <div class=\"product-info\">\n                    <h4 class=\"product-info-name\"title=\"C\u00f4ng ngh\u1ec7 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng - 100 gi\u1ea3i ph\u00e1p \u1ee9ng x\u1eed d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng\">C\u00f4ng ngh\u1ec7 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng - 100 gi\u1ea3i ph\u00e1p \u1ee9ng x\u1eed d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng<\/h4>\n                    <div class=\"product-info-price\">\n                        78.000 <sup>\u20ab<\/sup>\n                    <\/div>\n                    \n                    \n                                <div class=\"product-info-delivery\">\n                <img decoding=\"async\" src=\"\" alt=\"\" \/>\n                <span>Giao th\u1ee9 3, 19\/05<\/span>\n            <\/div>\n                    <button class=\"td_btn td_btn_sm td_outlined_btn product-view-button\">Xem ngay<\/button>\n                <\/div>\n            <\/a>            <a class=\"embla__slide\" href=\"https:\/\/tiki.vn\/trai-nghiem-khach-hang-xuat-sac-cuon-sach-kinh-doanh-hay-p273544904.html?utm_source=blog&utm_medium=carousel&utm_campaign=blog_article\">\n                <div class=\"product-image-container\">\n                    <img decoding=\"async\" src=\"https:\/\/salt.tikicdn.com\/cache\/280x280\/ts\/product\/07\/6f\/b7\/3e3ee4d62b94177af046e268ebec161e.jpg\" alt=\"Tr\u1ea3i Nghi\u1ec7m Kh\u00e1ch H\u00e0ng Xu\u1ea5t S\u1eafc-Cu\u1ed1n S\u00e1ch Kinh Doanh Hay\" class=\"img-thumb\" \/>\n                    <img class='product-overlay-image' src='https:\/\/salt.tikicdn.com\/ts\/upload\/f7\/9e\/83\/ab28365ea395893fe5abac88b5103444.png' alt='overlay badge' \/>\n                <\/div>\n                \n                <div class=\"product-info\">\n                    <h4 class=\"product-info-name\"title=\"Tr\u1ea3i Nghi\u1ec7m Kh\u00e1ch H\u00e0ng Xu\u1ea5t S\u1eafc-Cu\u1ed1n S\u00e1ch Kinh Doanh Hay\">Tr\u1ea3i Nghi\u1ec7m Kh\u00e1ch H\u00e0ng Xu\u1ea5t S\u1eafc-Cu\u1ed1n S\u00e1ch Kinh Doanh Hay<\/h4>\n                    <div class=\"product-info-price\">\n                        250.000 <sup>\u20ab<\/sup>\n                    <\/div>\n                    \n                    \n                                <div class=\"product-info-delivery\">\n                <img decoding=\"async\" src=\"\" alt=\"\" \/>\n                <span>Giao th\u1ee9 4, 20\/05<\/span>\n            <\/div>\n                    <button class=\"td_btn td_btn_sm td_outlined_btn product-view-button\">Xem ngay<\/button>\n                <\/div>\n            <\/a>            <a class=\"embla__slide\" href=\"https:\/\/tiki.vn\/combo-chao-hang-chuyen-nghiep-de-ban-hang-thanh-cong-dich-vu-cham-soc-khach-hang-hoan-hao-minhhabooks-p85396636.html?utm_source=blog&utm_medium=carousel&utm_campaign=blog_article\">\n                <div class=\"product-image-container\">\n                    <img decoding=\"async\" src=\"https:\/\/salt.tikicdn.com\/cache\/280x280\/ts\/product\/cc\/45\/c7\/752b1899ad5bee89590ed21eb63acb7e.png\" alt=\"Combo Ch\u00e0o H\u00e0ng Chuy\u00ean Nghi\u1ec7p \u0110\u1ec3 B\u00e1n H\u00e0ng Th\u00e0nh C\u00f4ng+D\u1ecbch V\u1ee5 Ch\u0103m S\u00f3c Kh\u00e1ch H\u00e0ng Ho\u00e0n H\u1ea3o.Minhhabooks\" class=\"img-thumb\" \/>\n                    <img class='product-overlay-image' src='https:\/\/salt.tikicdn.com\/ts\/upload\/f7\/9e\/83\/ab28365ea395893fe5abac88b5103444.png' alt='overlay badge' \/>\n                <\/div>\n                \n                <div class=\"product-info\">\n                    <h4 class=\"product-info-name\"title=\"Combo Ch\u00e0o H\u00e0ng Chuy\u00ean Nghi\u1ec7p \u0110\u1ec3 B\u00e1n H\u00e0ng Th\u00e0nh C\u00f4ng+D\u1ecbch V\u1ee5 Ch\u0103m S\u00f3c Kh\u00e1ch H\u00e0ng Ho\u00e0n H\u1ea3o.Minhhabooks\">Combo Ch\u00e0o H\u00e0ng Chuy\u00ean Nghi\u1ec7p \u0110\u1ec3 B\u00e1n H\u00e0ng Th\u00e0nh C\u00f4ng+D\u1ecbch V\u1ee5 Ch\u0103m S\u00f3c Kh\u00e1ch H\u00e0ng Ho\u00e0n H\u1ea3o.Minhhabooks<\/h4>\n                    <div class=\"product-info-price\">\n                        214.500 <sup>\u20ab<\/sup>\n                    <\/div>\n                    \n                    \n                                <div class=\"product-info-delivery\">\n                <img decoding=\"async\" src=\"\" alt=\"\" \/>\n                <span>Giao th\u1ee9 3, 19\/05<\/span>\n            <\/div>\n                    <button class=\"td_btn td_btn_sm td_outlined_btn product-view-button\">Xem ngay<\/button>\n                <\/div>\n            <\/a>            <a class=\"embla__slide\" href=\"https:\/\/tiki.vn\/sach-kinh-doanh-hay-de-khong-mat-them-mot-khach-hang-nao-nua-p273584471.html?utm_source=blog&utm_medium=carousel&utm_campaign=blog_article\">\n                <div class=\"product-image-container\">\n                    <img decoding=\"async\" src=\"https:\/\/salt.tikicdn.com\/cache\/280x280\/ts\/product\/c3\/a8\/ee\/9a552db9dbf973809b031da799e6b7dc.jpg\" alt=\"S\u00e1ch Kinh Doanh Hay- \u0110\u1ec3 Kh\u00f4ng M\u1ea5t Th\u00eam M\u1ed9t Kh\u00e1ch H\u00e0ng N\u00e0o N\u1eefa\" class=\"img-thumb\" \/>\n                    <img class='product-overlay-image' src='https:\/\/salt.tikicdn.com\/ts\/upload\/f7\/9e\/83\/ab28365ea395893fe5abac88b5103444.png' alt='overlay badge' \/>\n                <\/div>\n                \n                <div class=\"product-info\">\n                    <h4 class=\"product-info-name\"title=\"S\u00e1ch Kinh Doanh Hay- \u0110\u1ec3 Kh\u00f4ng M\u1ea5t Th\u00eam M\u1ed9t Kh\u00e1ch H\u00e0ng N\u00e0o N\u1eefa\">S\u00e1ch Kinh Doanh Hay- \u0110\u1ec3 Kh\u00f4ng M\u1ea5t Th\u00eam M\u1ed9t Kh\u00e1ch H\u00e0ng N\u00e0o N\u1eefa<\/h4>\n                    <div class=\"product-info-price\">\n                        162.000 <sup>\u20ab<\/sup>\n                    <\/div>\n                    \n                    \n                                <div class=\"product-info-delivery\">\n                <img decoding=\"async\" src=\"\" alt=\"\" \/>\n                <span>Giao th\u1ee9 3, 19\/05<\/span>\n            <\/div>\n                    <button class=\"td_btn td_btn_sm td_outlined_btn product-view-button\">Xem ngay<\/button>\n                <\/div>\n            <\/a>            <a class=\"embla__slide\" href=\"https:\/\/tiki.vn\/sach-loi-noi-cham-den-tim-khach-hang-p277031049.html?utm_source=blog&utm_medium=carousel&utm_campaign=blog_article\">\n                <div class=\"product-image-container\">\n                    <img decoding=\"async\" src=\"https:\/\/salt.tikicdn.com\/cache\/280x280\/ts\/product\/a2\/6d\/80\/db231914bf7a4a674b2dfb97cb6f79b8.png\" alt=\"S\u00e1ch: L\u1eddi N\u00f3i Ch\u1ea1m \u0110\u1ebfn Tim Kh\u00e1ch H\u00e0ng\" class=\"img-thumb\" \/>\n                    <img class='product-overlay-image' src='https:\/\/salt.tikicdn.com\/ts\/upload\/f7\/9e\/83\/ab28365ea395893fe5abac88b5103444.png' alt='overlay badge' \/>\n                <\/div>\n                \n                <div class=\"product-info\">\n                    <h4 class=\"product-info-name\"title=\"S\u00e1ch: L\u1eddi N\u00f3i Ch\u1ea1m \u0110\u1ebfn Tim Kh\u00e1ch H\u00e0ng\">S\u00e1ch: L\u1eddi N\u00f3i Ch\u1ea1m \u0110\u1ebfn Tim Kh\u00e1ch H\u00e0ng<\/h4>\n                    <div class=\"product-info-price\">\n                        100.800 <sup>\u20ab<\/sup>\n                    <\/div>\n                                <div class=\"product-info-original-price\">\n                <span><span class=\"product-info-original-price-text\">120.000<\/span> <sup>\u20ab<\/sup><\/span>\n                <span class=\"product-info-original-price-rate\">-16%<\/span>\n            <\/div>\n                    \n                                <div class=\"product-info-delivery\">\n                <img decoding=\"async\" src=\"\" alt=\"\" \/>\n                <span>Giao th\u1ee9 3, 19\/05<\/span>\n            <\/div>\n                    <button class=\"td_btn td_btn_sm td_outlined_btn product-view-button\">Xem ngay<\/button>\n                <\/div>\n            <\/a>            <a class=\"embla__slide\" href=\"https:\/\/tiki.vn\/sach-loi-noi-cham-den-tim-khach-hang-p277184465.html?utm_source=blog&utm_medium=carousel&utm_campaign=blog_article\">\n                <div class=\"product-image-container\">\n                    <img decoding=\"async\" src=\"https:\/\/salt.tikicdn.com\/cache\/280x280\/ts\/product\/95\/b1\/a1\/433feff82e4d08af53674740da9dc6bb.jpg\" alt=\"S\u00e1ch - L\u1eddi N\u00f3i Ch\u1ea1m \u0110\u1ebfn Tim Kh\u00e1ch H\u00e0ng\" class=\"img-thumb\" \/>\n                    <img class='product-overlay-image' src='https:\/\/salt.tikicdn.com\/ts\/upload\/f7\/9e\/83\/ab28365ea395893fe5abac88b5103444.png' alt='overlay badge' \/>\n                <\/div>\n                \n                <div class=\"product-info\">\n                    <h4 class=\"product-info-name\"title=\"S\u00e1ch - L\u1eddi N\u00f3i Ch\u1ea1m \u0110\u1ebfn Tim Kh\u00e1ch H\u00e0ng\">S\u00e1ch - L\u1eddi N\u00f3i Ch\u1ea1m \u0110\u1ebfn Tim Kh\u00e1ch H\u00e0ng<\/h4>\n                    <div class=\"product-info-price\">\n                        105.600 <sup>\u20ab<\/sup>\n                    <\/div>\n                                <div class=\"product-info-original-price\">\n                <span><span class=\"product-info-original-price-text\">120.000<\/span> <sup>\u20ab<\/sup><\/span>\n                <span class=\"product-info-original-price-rate\">-12%<\/span>\n            <\/div>\n                    \n                                <div class=\"product-info-delivery\">\n                <img decoding=\"async\" src=\"\" alt=\"\" \/>\n                <span>Giao th\u1ee9 3, 19\/05<\/span>\n            <\/div>\n                    <button class=\"td_btn td_btn_sm td_outlined_btn product-view-button\">Xem ngay<\/button>\n                <\/div>\n            <\/a>            <a class=\"embla__slide\" href=\"https:\/\/tiki.vn\/sach-loi-noi-cham-den-tim-khach-hang-p277345340.html?utm_source=blog&utm_medium=carousel&utm_campaign=blog_article\">\n                <div class=\"product-image-container\">\n                    <img decoding=\"async\" src=\"https:\/\/salt.tikicdn.com\/cache\/280x280\/ts\/product\/12\/bb\/96\/9a329cd033e9c0a11023adda461a4298.jpg\" alt=\"S\u00e1ch L\u1eddi n\u00f3i ch\u1ea1m \u0111\u1ebfn tim kh\u00e1ch h\u00e0ng\" class=\"img-thumb\" \/>\n                    <img class='product-overlay-image' src='https:\/\/salt.tikicdn.com\/ts\/upload\/21\/c9\/ce\/ecf520f4346274799396496b3cbbf7d8.png' alt='overlay badge' \/>\n                <\/div>\n                \n                <div class=\"product-info\">\n                    <h4 class=\"product-info-name\"title=\"S\u00e1ch L\u1eddi n\u00f3i ch\u1ea1m \u0111\u1ebfn tim kh\u00e1ch h\u00e0ng\">S\u00e1ch L\u1eddi n\u00f3i ch\u1ea1m \u0111\u1ebfn tim kh\u00e1ch h\u00e0ng<\/h4>\n                    <div class=\"product-info-price\">\n                        75.600 <sup>\u20ab<\/sup>\n                    <\/div>\n                                <div class=\"product-info-original-price\">\n                <span><span class=\"product-info-original-price-text\">120.000<\/span> <sup>\u20ab<\/sup><\/span>\n                <span class=\"product-info-original-price-rate\">-37%<\/span>\n            <\/div>\n                    \n                                <div class=\"product-info-delivery\">\n                <img decoding=\"async\" src=\"https:\/\/salt.tikicdn.com\/ts\/tka\/a8\/31\/b6\/802e2c99dcce64c67aa2648edb15dd25.png\" alt=\"\" \/>\n                <span>Giao si\u00eau t\u1ed1c 2h<\/span>\n            <\/div>\n                    <button class=\"td_btn td_btn_sm td_outlined_btn product-view-button\">Xem ngay<\/button>\n                <\/div>\n            <\/a>            <a class=\"embla__slide\" href=\"https:\/\/tiki.vn\/sach-thau-hieu-khach-hang-p214160510.html?utm_source=blog&utm_medium=carousel&utm_campaign=blog_article\">\n                <div class=\"product-image-container\">\n                    <img decoding=\"async\" src=\"https:\/\/salt.tikicdn.com\/cache\/280x280\/ts\/product\/82\/1b\/46\/dc28f9abe61657fd73e0bbd2d8e98ade.jpg\" alt=\"S\u00e1ch Th\u1ea5u Hi\u1ec3u Kh\u00e1ch H\u00e0ng\" class=\"img-thumb\" \/>\n                    <img class='product-overlay-image' src='https:\/\/salt.tikicdn.com\/ts\/upload\/12\/e2\/4a\/c5226426ee9429b0050449ae5403c9cf.png' alt='overlay badge' \/>\n                <\/div>\n                \n                <div class=\"product-info\">\n                    <h4 class=\"product-info-name\"title=\"S\u00e1ch Th\u1ea5u Hi\u1ec3u Kh\u00e1ch H\u00e0ng\">S\u00e1ch Th\u1ea5u Hi\u1ec3u Kh\u00e1ch H\u00e0ng<\/h4>\n                    <div class=\"product-info-price\">\n                        177.600 <sup>\u20ab<\/sup>\n                    <\/div>\n                                <div class=\"product-info-original-price\">\n                <span><span class=\"product-info-original-price-text\">269.000<\/span> <sup>\u20ab<\/sup><\/span>\n                <span class=\"product-info-original-price-rate\">-34%<\/span>\n            <\/div>\n                    \n                                <div class=\"product-info-delivery\">\n                <img decoding=\"async\" src=\"https:\/\/salt.tikicdn.com\/ts\/tka\/a8\/31\/b6\/802e2c99dcce64c67aa2648edb15dd25.png\" alt=\"\" \/>\n                <span>Giao si\u00eau t\u1ed1c 2h<\/span>\n            <\/div>\n                    <button class=\"td_btn td_btn_sm td_outlined_btn product-view-button\">Xem ngay<\/button>\n                <\/div>\n            <\/a>            <a class=\"embla__slide\" href=\"https:\/\/tiki.vn\/sach-chinh-phuc-khach-hang-p277045425.html?utm_source=blog&utm_medium=carousel&utm_campaign=blog_article\">\n                <div class=\"product-image-container\">\n                    <img decoding=\"async\" src=\"https:\/\/salt.tikicdn.com\/cache\/280x280\/ts\/product\/10\/e1\/50\/1844bf236b9d8042543cbb2f3b6d3bb5.png\" alt=\"S\u00e1ch Chinh Ph\u1ee5c Kh\u00e1ch H\u00e0ng\" class=\"img-thumb\" \/>\n                    <img class='product-overlay-image' src='https:\/\/salt.tikicdn.com\/ts\/upload\/12\/e2\/4a\/c5226426ee9429b0050449ae5403c9cf.png' alt='overlay badge' \/>\n                <\/div>\n                \n                <div class=\"product-info\">\n                    <h4 class=\"product-info-name\"title=\"S\u00e1ch Chinh Ph\u1ee5c Kh\u00e1ch H\u00e0ng\">S\u00e1ch Chinh Ph\u1ee5c Kh\u00e1ch H\u00e0ng<\/h4>\n                    <div class=\"product-info-price\">\n                        159.800 <sup>\u20ab<\/sup>\n                    <\/div>\n                                <div class=\"product-info-original-price\">\n                <span><span class=\"product-info-original-price-text\">235.000<\/span> <sup>\u20ab<\/sup><\/span>\n                <span class=\"product-info-original-price-rate\">-32%<\/span>\n            <\/div>\n                    \n                                <div class=\"product-info-delivery\">\n                <img decoding=\"async\" src=\"https:\/\/salt.tikicdn.com\/ts\/tka\/a8\/31\/b6\/802e2c99dcce64c67aa2648edb15dd25.png\" alt=\"\" \/>\n                <span>Giao si\u00eau t\u1ed1c 2h<\/span>\n            <\/div>\n                    <button class=\"td_btn td_btn_sm td_outlined_btn product-view-button\">Xem ngay<\/button>\n                <\/div>\n            <\/a>            <a class=\"embla__slide\" href=\"https:\/\/tiki.vn\/sach-dieu-gi-khien-khach-hang-chi-tien-p106362649.html?utm_source=blog&utm_medium=carousel&utm_campaign=blog_article\">\n                <div class=\"product-image-container\">\n                    <img decoding=\"async\" src=\"https:\/\/salt.tikicdn.com\/cache\/280x280\/ts\/product\/71\/50\/ca\/6d2fad52fc75e2709590dc2d704b85f5.jpg\" alt=\"S\u00e1ch - \u0110i\u1ec1u g\u00ec khi\u1ebfn kh\u00e1ch h\u00e0ng chi ti\u1ec1n?\" class=\"img-thumb\" \/>\n                    <img class='product-overlay-image' src='https:\/\/salt.tikicdn.com\/ts\/upload\/f7\/9e\/83\/ab28365ea395893fe5abac88b5103444.png' alt='overlay badge' \/>\n                <\/div>\n                \n                <div class=\"product-info\">\n                    <h4 class=\"product-info-name\"title=\"S\u00e1ch - \u0110i\u1ec1u g\u00ec khi\u1ebfn kh\u00e1ch h\u00e0ng chi ti\u1ec1n?\">S\u00e1ch - \u0110i\u1ec1u g\u00ec khi\u1ebfn kh\u00e1ch h\u00e0ng chi ti\u1ec1n?<\/h4>\n                    <div class=\"product-info-price\">\n                        130.000 <sup>\u20ab<\/sup>\n                    <\/div>\n                                <div class=\"product-info-original-price\">\n                <span><span class=\"product-info-original-price-text\">169.000<\/span> <sup>\u20ab<\/sup><\/span>\n                <span class=\"product-info-original-price-rate\">-23%<\/span>\n            <\/div>\n                    \n                                <div class=\"product-info-delivery\">\n                <img decoding=\"async\" src=\"\" alt=\"\" \/>\n                <span>Giao ch\u1ee7 nh\u1eadt, 17\/05<\/span>\n            <\/div>\n                    <button class=\"td_btn td_btn_sm td_outlined_btn product-view-button\">Xem ngay<\/button>\n                <\/div>\n            <\/a>            <a class=\"embla__slide\" href=\"https:\/\/tiki.vn\/cuon-sach-bat-mi-bi-quyet-khien-khach-hang-khong-the-roi-bo-ban-dich-vu-khach-hang-5-sao-p53261232.html?utm_source=blog&utm_medium=carousel&utm_campaign=blog_article\">\n                <div class=\"product-image-container\">\n                    <img decoding=\"async\" src=\"https:\/\/salt.tikicdn.com\/cache\/280x280\/ts\/product\/e9\/22\/45\/797327f9c1c1387e24620a9dbb0a0dbf.png\" alt=\"Cu\u1ed1n S\u00e1ch B\u1eadt M\u00ed B\u00ed Quy\u1ebft Khi\u1ebfn Kh\u00e1ch H\u00e0ng Kh\u00f4ng Th\u1ec3 R\u1eddi B\u1ecf B\u1ea1n: D\u1ecbch V\u1ee5 Kh\u00e1ch H\u00e0ng 5 Sao\" class=\"img-thumb\" \/>\n                    <img class='product-overlay-image' src='https:\/\/salt.tikicdn.com\/ts\/upload\/f7\/9e\/83\/ab28365ea395893fe5abac88b5103444.png' alt='overlay badge' \/>\n                <\/div>\n                \n                <div class=\"product-info\">\n                    <h4 class=\"product-info-name\"title=\"Cu\u1ed1n S\u00e1ch B\u1eadt M\u00ed B\u00ed Quy\u1ebft Khi\u1ebfn Kh\u00e1ch H\u00e0ng Kh\u00f4ng Th\u1ec3 R\u1eddi B\u1ecf B\u1ea1n: D\u1ecbch V\u1ee5 Kh\u00e1ch H\u00e0ng 5 Sao\">Cu\u1ed1n S\u00e1ch B\u1eadt M\u00ed B\u00ed Quy\u1ebft Khi\u1ebfn Kh\u00e1ch H\u00e0ng Kh\u00f4ng Th\u1ec3 R\u1eddi B\u1ecf B\u1ea1n: D\u1ecbch V\u1ee5 Kh\u00e1ch H\u00e0ng 5 Sao<\/h4>\n                    <div class=\"product-info-price\">\n                        122.000 <sup>\u20ab<\/sup>\n                    <\/div>\n                                <div class=\"product-info-original-price\">\n                <span><span class=\"product-info-original-price-text\">159.000<\/span> <sup>\u20ab<\/sup><\/span>\n                <span class=\"product-info-original-price-rate\">-23%<\/span>\n            <\/div>\n                    \n                                <div class=\"product-info-delivery\">\n                <img decoding=\"async\" src=\"\" alt=\"\" \/>\n                <span>Giao th\u1ee9 4, 20\/05<\/span>\n            <\/div>\n                    <button class=\"td_btn td_btn_sm td_outlined_btn product-view-button\">Xem ngay<\/button>\n                <\/div>\n            <\/a>            <a class=\"embla__slide\" href=\"https:\/\/tiki.vn\/sach-ai-hieu-khach-hang-nguoi-do-ban-duoc-hang-tb-p196154166.html?utm_source=blog&utm_medium=carousel&utm_campaign=blog_article\">\n                <div class=\"product-image-container\">\n                    <img decoding=\"async\" src=\"https:\/\/salt.tikicdn.com\/cache\/280x280\/ts\/product\/99\/56\/43\/0281e3bb719f3f66a2277b74a085cc89.jpg\" alt=\"S\u00e1ch Ai Hi\u1ec3u Kh\u00e1ch H\u00e0ng Ng\u01b0\u1eddi \u0110\u00f3 B\u00e1n \u0110\u01b0\u1ee3c H\u00e0ng (TB)\" class=\"img-thumb\" \/>\n                    <img class='product-overlay-image' src='https:\/\/salt.tikicdn.com\/ts\/upload\/21\/c9\/ce\/ecf520f4346274799396496b3cbbf7d8.png' alt='overlay badge' \/>\n                <\/div>\n                \n                <div class=\"product-info\">\n                    <h4 class=\"product-info-name\"title=\"S\u00e1ch Ai Hi\u1ec3u Kh\u00e1ch H\u00e0ng Ng\u01b0\u1eddi \u0110\u00f3 B\u00e1n \u0110\u01b0\u1ee3c H\u00e0ng (TB)\">S\u00e1ch Ai Hi\u1ec3u Kh\u00e1ch H\u00e0ng Ng\u01b0\u1eddi \u0110\u00f3 B\u00e1n \u0110\u01b0\u1ee3c H\u00e0ng (TB)<\/h4>\n                    <div class=\"product-info-price\">\n                        65.100 <sup>\u20ab<\/sup>\n                    <\/div>\n                                <div class=\"product-info-original-price\">\n                <span><span class=\"product-info-original-price-text\">105.000<\/span> <sup>\u20ab<\/sup><\/span>\n                <span class=\"product-info-original-price-rate\">-38%<\/span>\n            <\/div>\n                    \n                                <div class=\"product-info-delivery\">\n                <img decoding=\"async\" src=\"https:\/\/salt.tikicdn.com\/ts\/tka\/a8\/31\/b6\/802e2c99dcce64c67aa2648edb15dd25.png\" alt=\"\" \/>\n                <span>Giao si\u00eau t\u1ed1c 2h<\/span>\n            <\/div>\n                    <button class=\"td_btn td_btn_sm td_outlined_btn product-view-button\">Xem ngay<\/button>\n                <\/div>\n            <\/a>            <a class=\"embla__slide\" href=\"https:\/\/tiki.vn\/sach-100-y-tuong-ban-hang-tuyet-hay-p129138216.html?utm_source=blog&utm_medium=carousel&utm_campaign=blog_article\">\n                <div class=\"product-image-container\">\n                    <img decoding=\"async\" src=\"https:\/\/salt.tikicdn.com\/cache\/280x280\/ts\/product\/cf\/98\/9b\/f6f936b13259c7daacb330bea4e9cce2.jpg\" alt=\"S\u00e1ch - 100 \u00fd t\u01b0\u1edfng b\u00e1n h\u00e0ng tuy\u1ec7t hay\" class=\"img-thumb\" \/>\n                    <img class='product-overlay-image' src='https:\/\/salt.tikicdn.com\/ts\/upload\/f7\/9e\/83\/ab28365ea395893fe5abac88b5103444.png' alt='overlay badge' \/>\n                <\/div>\n                \n                <div class=\"product-info\">\n                    <h4 class=\"product-info-name\"title=\"S\u00e1ch - 100 \u00fd t\u01b0\u1edfng b\u00e1n h\u00e0ng tuy\u1ec7t hay\">S\u00e1ch - 100 \u00fd t\u01b0\u1edfng b\u00e1n h\u00e0ng tuy\u1ec7t hay<\/h4>\n                    <div class=\"product-info-price\">\n                        102.000 <sup>\u20ab<\/sup>\n                    <\/div>\n                    \n                    \n                                <div class=\"product-info-delivery\">\n                <img decoding=\"async\" src=\"\" alt=\"\" \/>\n                <span>Giao th\u1ee9 3, 19\/05<\/span>\n            <\/div>\n                    <button class=\"td_btn td_btn_sm td_outlined_btn product-view-button\">Xem ngay<\/button>\n                <\/div>\n            <\/a>            <a class=\"embla__slide\" href=\"https:\/\/tiki.vn\/sach-ai-hieu-khach-hang-nguoi-do-ban-duoc-hang-tai-ban-p115889863.html?utm_source=blog&utm_medium=carousel&utm_campaign=blog_article\">\n                <div class=\"product-image-container\">\n                    <img decoding=\"async\" src=\"https:\/\/salt.tikicdn.com\/cache\/280x280\/ts\/product\/35\/dc\/61\/acbfba724fd47bb478ed938f30725882.jpg\" alt=\"S\u00e1ch: Ai Hi\u1ec3u Kh\u00e1ch H\u00e0ng Ng\u01b0\u1eddi \u0110\u00f3 B\u00e1n \u0110\u01b0\u1ee3c H\u00e0ng (T\u00e1i B\u1ea3n)\" class=\"img-thumb\" \/>\n                    <img class='product-overlay-image' src='https:\/\/salt.tikicdn.com\/ts\/upload\/f7\/9e\/83\/ab28365ea395893fe5abac88b5103444.png' alt='overlay badge' \/>\n                <\/div>\n                \n                <div class=\"product-info\">\n                    <h4 class=\"product-info-name\"title=\"S\u00e1ch: Ai Hi\u1ec3u Kh\u00e1ch H\u00e0ng Ng\u01b0\u1eddi \u0110\u00f3 B\u00e1n \u0110\u01b0\u1ee3c H\u00e0ng (T\u00e1i B\u1ea3n)\">S\u00e1ch: Ai Hi\u1ec3u Kh\u00e1ch H\u00e0ng Ng\u01b0\u1eddi \u0110\u00f3 B\u00e1n \u0110\u01b0\u1ee3c H\u00e0ng (T\u00e1i B\u1ea3n)<\/h4>\n                    <div class=\"product-info-price\">\n                        52.500 <sup>\u20ab<\/sup>\n                    <\/div>\n                                <div class=\"product-info-original-price\">\n                <span><span class=\"product-info-original-price-text\">105.000<\/span> <sup>\u20ab<\/sup><\/span>\n                <span class=\"product-info-original-price-rate\">-50%<\/span>\n            <\/div>\n                    \n                    \n                    <button class=\"td_btn td_btn_sm td_outlined_btn product-view-button\">Xem ngay<\/button>\n                <\/div>\n            <\/a>            <a class=\"embla__slide\" href=\"https:\/\/tiki.vn\/sach-lay-khach-hang-lam-trung-tam-p102140123.html?utm_source=blog&utm_medium=carousel&utm_campaign=blog_article\">\n                <div class=\"product-image-container\">\n                    <img decoding=\"async\" src=\"https:\/\/salt.tikicdn.com\/cache\/280x280\/ts\/product\/24\/d4\/0e\/9eeb0fffb91fc3ba0078fcb6c42871de.jpg\" alt=\"S\u00e1ch - L\u1ea5y Kh\u00e1ch H\u00e0ng L\u00e0m Trung T\u00e2m\" class=\"img-thumb\" \/>\n                    <img class='product-overlay-image' src='https:\/\/salt.tikicdn.com\/ts\/upload\/b2\/8d\/56\/3086efc2194320a6b83fba7530de7c78.png' alt='overlay badge' \/>\n                <\/div>\n                \n                <div class=\"product-info\">\n                    <h4 class=\"product-info-name\"title=\"S\u00e1ch - L\u1ea5y Kh\u00e1ch H\u00e0ng L\u00e0m Trung T\u00e2m\">S\u00e1ch - L\u1ea5y Kh\u00e1ch H\u00e0ng L\u00e0m Trung T\u00e2m<\/h4>\n                    <div class=\"product-info-price\">\n                        139.000 <sup>\u20ab<\/sup>\n                    <\/div>\n                    \n                    \n                                <div class=\"product-info-delivery\">\n                <img decoding=\"async\" src=\"\" alt=\"\" \/>\n                <span>Giao th\u1ee9 3, 19\/05<\/span>\n            <\/div>\n                    <button class=\"td_btn td_btn_sm td_outlined_btn product-view-button\">Xem ngay<\/button>\n                <\/div>\n            <\/a>            <a class=\"embla__slide\" href=\"https:\/\/tiki.vn\/dich-vu-khach-hang-5-sao-chi-lam-khach-hang-hai-long-ho-se-roi-bo-ban-tang-kem-bookmark-p37216381.html?utm_source=blog&utm_medium=carousel&utm_campaign=blog_article\">\n                <div class=\"product-image-container\">\n                    <img decoding=\"async\" src=\"https:\/\/salt.tikicdn.com\/cache\/280x280\/ts\/product\/ce\/e4\/9a\/5121adf1d89d55cbe25d32f6a20538ca.jpg\" alt=\"D\u1ecbch V\u1ee5 Kh\u00e1ch H\u00e0ng 5 Sao: Ch\u1ec9 L\u00e0m Kh\u00e1ch H\u00e0ng H\u00e0i L\u00f2ng, H\u1ecd S\u1ebd R\u1eddi B\u1ecf B\u1ea1n; T\u1eb7ng K\u00e8m BookMark\" class=\"img-thumb\" \/>\n                    <img class='product-overlay-image' src='https:\/\/salt.tikicdn.com\/ts\/upload\/f7\/9e\/83\/ab28365ea395893fe5abac88b5103444.png' alt='overlay badge' \/>\n                <\/div>\n                \n                <div class=\"product-info\">\n                    <h4 class=\"product-info-name\"title=\"D\u1ecbch V\u1ee5 Kh\u00e1ch H\u00e0ng 5 Sao: Ch\u1ec9 L\u00e0m Kh\u00e1ch H\u00e0ng H\u00e0i L\u00f2ng, H\u1ecd S\u1ebd R\u1eddi B\u1ecf B\u1ea1n; T\u1eb7ng K\u00e8m BookMark\">D\u1ecbch V\u1ee5 Kh\u00e1ch H\u00e0ng 5 Sao: Ch\u1ec9 L\u00e0m Kh\u00e1ch H\u00e0ng H\u00e0i L\u00f2ng, H\u1ecd S\u1ebd R\u1eddi B\u1ecf B\u1ea1n; T\u1eb7ng K\u00e8m BookMark<\/h4>\n                    <div class=\"product-info-price\">\n                        159.000 <sup>\u20ab<\/sup>\n                    <\/div>\n                    \n                    \n                                <div class=\"product-info-delivery\">\n                <img decoding=\"async\" src=\"\" alt=\"\" \/>\n                <span>Giao th\u1ee9 3, 19\/05<\/span>\n            <\/div>\n                    <button class=\"td_btn td_btn_sm td_outlined_btn product-view-button\">Xem ngay<\/button>\n                <\/div>\n            <\/a>            <a class=\"embla__slide\" href=\"https:\/\/tiki.vn\/sach-nhung-dieu-khach-hang-muon-nhung-khong-the-noi-voi-ban-p276642078.html?utm_source=blog&utm_medium=carousel&utm_campaign=blog_article\">\n                <div class=\"product-image-container\">\n                    <img decoding=\"async\" src=\"https:\/\/salt.tikicdn.com\/cache\/280x280\/ts\/product\/e8\/7a\/28\/7ade9de880eff61abd5bd766cafcd336.jpg\" alt=\"S\u00e1ch Nh\u1eefng \u0110i\u1ec1u Kh\u00e1ch H\u00e0ng Mu\u1ed1n Nh\u01b0ng Kh\u00f4ng Th\u1ec3 N\u00f3i V\u1edbi B\u1ea1n\" class=\"img-thumb\" \/>\n                    <img class='product-overlay-image' src='https:\/\/salt.tikicdn.com\/ts\/upload\/12\/e2\/4a\/c5226426ee9429b0050449ae5403c9cf.png' alt='overlay badge' \/>\n                <\/div>\n                \n                <div class=\"product-info\">\n                    <h4 class=\"product-info-name\"title=\"S\u00e1ch Nh\u1eefng \u0110i\u1ec1u Kh\u00e1ch H\u00e0ng Mu\u1ed1n Nh\u01b0ng Kh\u00f4ng Th\u1ec3 N\u00f3i V\u1edbi B\u1ea1n\">S\u00e1ch Nh\u1eefng \u0110i\u1ec1u Kh\u00e1ch H\u00e0ng Mu\u1ed1n Nh\u01b0ng Kh\u00f4ng Th\u1ec3 N\u00f3i V\u1edbi B\u1ea1n<\/h4>\n                    <div class=\"product-info-price\">\n                        98.333 <sup>\u20ab<\/sup>\n                    <\/div>\n                                <div class=\"product-info-original-price\">\n                <span><span class=\"product-info-original-price-text\">145.000<\/span> <sup>\u20ab<\/sup><\/span>\n                <span class=\"product-info-original-price-rate\">-32%<\/span>\n            <\/div>\n                    \n                                <div class=\"product-info-delivery\">\n                <img decoding=\"async\" src=\"https:\/\/salt.tikicdn.com\/ts\/tka\/a8\/31\/b6\/802e2c99dcce64c67aa2648edb15dd25.png\" alt=\"\" \/>\n                <span>Giao si\u00eau t\u1ed1c 2h<\/span>\n            <\/div>\n                    <button class=\"td_btn td_btn_sm td_outlined_btn product-view-button\">Xem ngay<\/button>\n                <\/div>\n            <\/a>            <a class=\"embla__slide\" href=\"https:\/\/tiki.vn\/combo-sach-cam-nang-mo-nha-hang-dich-vu-khach-hang-5-sao-p86727770.html?utm_source=blog&utm_medium=carousel&utm_campaign=blog_article\">\n                <div class=\"product-image-container\">\n                    <img decoding=\"async\" src=\"https:\/\/salt.tikicdn.com\/cache\/280x280\/ts\/product\/98\/07\/9c\/bcdeaf3d6c1f786a571f39504235ee8b.jpg\" alt=\"Combo S\u00e1ch C\u1ea9m Nang M\u1edf Nh\u00e0 H\u00e0ng + D\u1ecbch V\u1ee5 Kh\u00e1ch H\u00e0ng 5 Sao\" class=\"img-thumb\" \/>\n                    <img class='product-overlay-image' src='https:\/\/salt.tikicdn.com\/ts\/upload\/f7\/9e\/83\/ab28365ea395893fe5abac88b5103444.png' alt='overlay badge' \/>\n                <\/div>\n                \n                <div class=\"product-info\">\n                    <h4 class=\"product-info-name\"title=\"Combo S\u00e1ch C\u1ea9m Nang M\u1edf Nh\u00e0 H\u00e0ng + D\u1ecbch V\u1ee5 Kh\u00e1ch H\u00e0ng 5 Sao\">Combo S\u00e1ch C\u1ea9m Nang M\u1edf Nh\u00e0 H\u00e0ng + D\u1ecbch V\u1ee5 Kh\u00e1ch H\u00e0ng 5 Sao<\/h4>\n                    <div class=\"product-info-price\">\n                        351.000 <sup>\u20ab<\/sup>\n                    <\/div>\n                    \n                    \n                    \n                    <button class=\"td_btn td_btn_sm td_outlined_btn product-view-button\">Xem ngay<\/button>\n                <\/div>\n            <\/a>            <a class=\"embla__slide\" href=\"https:\/\/tiki.vn\/sach-dich-vu-khach-hang-5-sao-p196001716.html?utm_source=blog&utm_medium=carousel&utm_campaign=blog_article\">\n                <div class=\"product-image-container\">\n                    <img decoding=\"async\" src=\"https:\/\/salt.tikicdn.com\/cache\/280x280\/ts\/product\/cc\/24\/6d\/5503abb6e2dcb5379040a71d7f620225.jpg\" alt=\"S\u00e1ch D\u1ecbch V\u1ee5 Kh\u00e1ch H\u00e0ng 5 Sao\" class=\"img-thumb\" \/>\n                    <img class='product-overlay-image' src='https:\/\/salt.tikicdn.com\/ts\/upload\/12\/e2\/4a\/c5226426ee9429b0050449ae5403c9cf.png' alt='overlay badge' \/>\n                <\/div>\n                \n                <div class=\"product-info\">\n                    <h4 class=\"product-info-name\"title=\"S\u00e1ch D\u1ecbch V\u1ee5 Kh\u00e1ch H\u00e0ng 5 Sao\">S\u00e1ch D\u1ecbch V\u1ee5 Kh\u00e1ch H\u00e0ng 5 Sao<\/h4>\n                    <div class=\"product-info-price\">\n                        106.600 <sup>\u20ab<\/sup>\n                    <\/div>\n                                <div class=\"product-info-original-price\">\n                <span><span class=\"product-info-original-price-text\">159.000<\/span> <sup>\u20ab<\/sup><\/span>\n                <span class=\"product-info-original-price-rate\">-33%<\/span>\n            <\/div>\n                    \n                                <div class=\"product-info-delivery\">\n                <img decoding=\"async\" src=\"https:\/\/salt.tikicdn.com\/ts\/tka\/a8\/31\/b6\/802e2c99dcce64c67aa2648edb15dd25.png\" alt=\"\" \/>\n                <span>Giao si\u00eau t\u1ed1c 2h<\/span>\n            <\/div>\n                    <button class=\"td_btn td_btn_sm td_outlined_btn product-view-button\">Xem ngay<\/button>\n                <\/div>\n            <\/a>            <a class=\"embla__slide\" href=\"https:\/\/tiki.vn\/sach-dich-vu-khach-hang-5-sao-p6543923.html?utm_source=blog&utm_medium=carousel&utm_campaign=blog_article\">\n                <div class=\"product-image-container\">\n                    <img decoding=\"async\" src=\"https:\/\/salt.tikicdn.com\/cache\/280x280\/ts\/product\/a1\/25\/1e\/4430836de73f1fabd5b2c920563ca662.jpg\" alt=\"S\u00e1ch D\u1ecbch V\u1ee5 Kh\u00e1ch H\u00e0ng 5 Sao\" class=\"img-thumb\" \/>\n                    <img class='product-overlay-image' src='https:\/\/salt.tikicdn.com\/ts\/upload\/f7\/9e\/83\/ab28365ea395893fe5abac88b5103444.png' alt='overlay badge' \/>\n                <\/div>\n                \n                <div class=\"product-info\">\n                    <h4 class=\"product-info-name\"title=\"S\u00e1ch D\u1ecbch V\u1ee5 Kh\u00e1ch H\u00e0ng 5 Sao\">S\u00e1ch D\u1ecbch V\u1ee5 Kh\u00e1ch H\u00e0ng 5 Sao<\/h4>\n                    <div class=\"product-info-price\">\n                        127.000 <sup>\u20ab<\/sup>\n                    <\/div>\n                                <div class=\"product-info-original-price\">\n                <span><span class=\"product-info-original-price-text\">159.000<\/span> <sup>\u20ab<\/sup><\/span>\n                <span class=\"product-info-original-price-rate\">-20%<\/span>\n            <\/div>\n                    \n                                <div class=\"product-info-delivery\">\n                <img decoding=\"async\" src=\"\" alt=\"\" \/>\n                <span>Giao ch\u1ee7 nh\u1eadt, 17\/05<\/span>\n            <\/div>\n                    <button class=\"td_btn td_btn_sm td_outlined_btn product-view-button\">Xem ngay<\/button>\n                <\/div>\n            <\/a>            <a class=\"embla__slide\" href=\"https:\/\/tiki.vn\/sach-noi-gi-cho-khach-hang-hieu-ban-gi-cho-khach-hang-mua-p279336311.html?utm_source=blog&utm_medium=carousel&utm_campaign=blog_article\">\n                <div class=\"product-image-container\">\n                    <img decoding=\"async\" src=\"https:\/\/salt.tikicdn.com\/cache\/280x280\/ts\/product\/fa\/3a\/fd\/6155aa1c0019fa38f2b03757549f3587.jpg\" alt=\"S\u00e1ch - N\u00f3i G\u00ec Cho Kh\u00e1ch H\u00e0ng Hi\u1ec3u - B\u00e1n G\u00ec Cho Kh\u00e1ch H\u00e0ng Mua\" class=\"img-thumb\" \/>\n                    <img class='product-overlay-image' src='https:\/\/salt.tikicdn.com\/ts\/upload\/f7\/9e\/83\/ab28365ea395893fe5abac88b5103444.png' alt='overlay badge' \/>\n                <\/div>\n                \n                <div class=\"product-info\">\n                    <h4 class=\"product-info-name\"title=\"S\u00e1ch - N\u00f3i G\u00ec Cho Kh\u00e1ch H\u00e0ng Hi\u1ec3u - B\u00e1n G\u00ec Cho Kh\u00e1ch H\u00e0ng Mua\">S\u00e1ch - N\u00f3i G\u00ec Cho Kh\u00e1ch H\u00e0ng Hi\u1ec3u - B\u00e1n G\u00ec Cho Kh\u00e1ch H\u00e0ng Mua<\/h4>\n                    <div class=\"product-info-price\">\n                        93.700 <sup>\u20ab<\/sup>\n                    <\/div>\n                                <div class=\"product-info-original-price\">\n                <span><span class=\"product-info-original-price-text\">125.000<\/span> <sup>\u20ab<\/sup><\/span>\n                <span class=\"product-info-original-price-rate\">-25%<\/span>\n            <\/div>\n                    \n                                <div class=\"product-info-delivery\">\n                <img decoding=\"async\" src=\"\" alt=\"\" \/>\n                <span>Giao th\u1ee9 3, 19\/05<\/span>\n            <\/div>\n                    <button class=\"td_btn td_btn_sm td_outlined_btn product-view-button\">Xem ngay<\/button>\n                <\/div>\n            <\/a>            <a class=\"embla__slide\" href=\"https:\/\/tiki.vn\/combo-2-cuon-sach-mo-loi-trai-nghiem-khach-hang-khach-hang-that-su-can-gi-de-khong-mat-them-mot-khach-hang-nao-nua-p273593472.html?utm_source=blog&utm_medium=carousel&utm_campaign=blog_article\">\n                <div class=\"product-image-container\">\n                    <img decoding=\"async\" src=\"https:\/\/salt.tikicdn.com\/cache\/280x280\/ts\/product\/2b\/7b\/90\/04ab6fb9a93c6709760beaa26c846738.png\" alt=\"Combo 2 Cu\u1ed1n S\u00e1ch- M\u1edf L\u1ed1i Tr\u1ea3i Nghi\u1ec7m Kh\u00e1ch H\u00e0ng-Kh\u00e1ch H\u00e0ng Th\u1eadt S\u1ef1 C\u1ea7n G\u00ec?+ \u0110\u1ec3 Kh\u00f4ng M\u1ea5t Th\u00eam M\u1ed9t Kh\u00e1ch H\u00e0ng N\u00e0o N\u1eefa\" class=\"img-thumb\" \/>\n                    <img class='product-overlay-image' src='https:\/\/salt.tikicdn.com\/ts\/upload\/f7\/9e\/83\/ab28365ea395893fe5abac88b5103444.png' alt='overlay badge' \/>\n                <\/div>\n                \n                <div class=\"product-info\">\n                    <h4 class=\"product-info-name\"title=\"Combo 2 Cu\u1ed1n S\u00e1ch- M\u1edf L\u1ed1i Tr\u1ea3i Nghi\u1ec7m Kh\u00e1ch H\u00e0ng-Kh\u00e1ch H\u00e0ng Th\u1eadt S\u1ef1 C\u1ea7n G\u00ec?+ \u0110\u1ec3 Kh\u00f4ng M\u1ea5t Th\u00eam M\u1ed9t Kh\u00e1ch H\u00e0ng N\u00e0o N\u1eefa\">Combo 2 Cu\u1ed1n S\u00e1ch- M\u1edf L\u1ed1i Tr\u1ea3i Nghi\u1ec7m Kh\u00e1ch H\u00e0ng-Kh\u00e1ch H\u00e0ng Th\u1eadt S\u1ef1 C\u1ea7n G\u00ec?+ \u0110\u1ec3 Kh\u00f4ng M\u1ea5t Th\u00eam M\u1ed9t Kh\u00e1ch H\u00e0ng N\u00e0o N\u1eefa<\/h4>\n                    <div class=\"product-info-price\">\n                        324.000 <sup>\u20ab<\/sup>\n                    <\/div>\n                    \n                    \n                                <div class=\"product-info-delivery\">\n                <img decoding=\"async\" src=\"\" alt=\"\" \/>\n                <span>Giao th\u1ee9 3, 19\/05<\/span>\n            <\/div>\n                    <button class=\"td_btn td_btn_sm td_outlined_btn product-view-button\">Xem ngay<\/button>\n                <\/div>\n            <\/a>            <a class=\"embla__slide\" href=\"https:\/\/tiki.vn\/sach-combo-khi-khach-hang-len-tieng-khach-hang-la-so-mot-first-news-p92552059.html?utm_source=blog&utm_medium=carousel&utm_campaign=blog_article\">\n                <div class=\"product-image-container\">\n                    <img decoding=\"async\" src=\"https:\/\/salt.tikicdn.com\/cache\/280x280\/ts\/product\/30\/06\/b8\/a5b5a26d3e49c13ca729238b65d971dd.jpg\" alt=\"S\u00e1ch - Combo Khi kh\u00e1ch h\u00e0ng l\u00ean ti\u1ebfng  + Kh\u00e1ch h\u00e0ng l\u00e0 s\u1ed1 m\u1ed9t  - First News\" class=\"img-thumb\" \/>\n                    <img class='product-overlay-image' src='https:\/\/salt.tikicdn.com\/ts\/upload\/f7\/9e\/83\/ab28365ea395893fe5abac88b5103444.png' alt='overlay badge' \/>\n                <\/div>\n                \n                <div class=\"product-info\">\n                    <h4 class=\"product-info-name\"title=\"S\u00e1ch - Combo Khi kh\u00e1ch h\u00e0ng l\u00ean ti\u1ebfng  + Kh\u00e1ch h\u00e0ng l\u00e0 s\u1ed1 m\u1ed9t  - First News\">S\u00e1ch - Combo Khi kh\u00e1ch h\u00e0ng l\u00ean ti\u1ebfng  + Kh\u00e1ch h\u00e0ng l\u00e0 s\u1ed1 m\u1ed9t  - First News<\/h4>\n                    <div class=\"product-info-price\">\n                        182.645 <sup>\u20ab<\/sup>\n                    <\/div>\n                    \n                    \n                                <div class=\"product-info-delivery\">\n                <img decoding=\"async\" src=\"\" alt=\"\" \/>\n                <span>Giao th\u1ee9 5, 21\/05<\/span>\n            <\/div>\n                    <button class=\"td_btn td_btn_sm td_outlined_btn product-view-button\">Xem ngay<\/button>\n                <\/div>\n            <\/a><\/div>\n                <\/div>\n                        <button class=\"embla__control embla__prev\"><iconify-icon icon=\"tabler:chevron-left\"><\/iconify-icon><\/button>\n        <button class=\"embla__control embla__next\"><iconify-icon icon=\"tabler:chevron-right\"><\/iconify-icon><\/button>\n            <\/div>\n        <\/div><\/span><\/p>\n<p><b>Xem th\u00eam<\/b><span style=\"font-weight: 400;\">:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/tiki.vn\/blog\/sach-ve-moi-truong\/\"><span style=\"font-weight: 400;\">S\u00e1ch v\u1ec1 m\u00f4i tr\u01b0\u1eddng: 10+ cu\u1ed1n kh\u01a1i ngu\u1ed3n s\u1ed1ng xanh v\u00e0 thay \u0111\u1ed5i nh\u1eadn th\u1ee9c<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/tiki.vn\/blog\/nhung-cuon-sach-hay-phu-nu-nen-doc\/\"><span style=\"font-weight: 400;\">Nh\u1eefng cu\u1ed1n s\u00e1ch hay ph\u1ee5 n\u1eef n\u00ean \u0111\u1ecdc: T\u1ecfa s\u00e1ng kh\u00ed ch\u1ea5t, y\u00eau th\u01b0\u01a1ng b\u1ea3n th\u00e2n<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/tiki.vn\/blog\/sach-hay-ve-am-nhac\/\"><span style=\"font-weight: 400;\">S\u00e1ch hay v\u1ec1 \u00e2m nh\u1ea1c: Top 4 n\u00e2ng t\u1ea7m c\u1ea3m th\u1ee5 v\u00e0 th\u1ea5u hi\u1ec3u ngh\u1ec7 thu\u1eadt<\/span><\/a><\/li>\n<\/ul>\n<p><i><span style=\"font-weight: 400;\">\u0110\u1ea7u t\u01b0 v\u00e0o tri th\u1ee9c lu\u00f4n l\u00e0 kho\u1ea3n \u0111\u1ea7u t\u01b0 kh\u00f4n ngoan nh\u1ea5t. B\u1ea3y cu\u1ed1n s\u00e1ch tr\u00ean kh\u00f4ng ch\u1ec9 l\u00e0 nh\u1eefng trang gi\u1ea5y, m\u00e0 l\u00e0 nh\u1eefng ng\u01b0\u1eddi th\u1ea7y, ng\u01b0\u1eddi c\u1ed1 v\u1ea5n gi\u00e0u kinh nghi\u1ec7m. M\u1ed7i b\u00e0i h\u1ecdc b\u1ea1n ti\u1ebfp thu h\u00f4m nay s\u1ebd l\u00e0 vi\u00ean g\u1ea1ch x\u00e2y d\u1ef1ng n\u00ean l\u00f2ng trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 s\u1ef1 th\u00e0nh c\u00f4ng b\u1ec1n v\u1eefng c\u1ee7a b\u1ea1n ng\u00e0y mai.<\/span><\/i><\/p>\n<p><i><span style=\"font-weight: 400;\">H\u00e3y b\u1eaft \u0111\u1ea7u h\u00e0nh tr\u00ecnh n\u00e2ng c\u1ea5p b\u1ea3n th\u00e2n ngay h\u00f4m nay. Ch\u1ecdn cho m\u00ecnh m\u1ed9t cu\u1ed1n s\u00e1ch t\u00e2m \u0111\u1eafc v\u00e0 \u0111\u1ec3 Tiki \u0111\u1ed3ng h\u00e0nh c\u00f9ng b\u1ea1n, mang tri th\u1ee9c ch\u00ednh h\u00e3ng \u0111\u1ebfn t\u1eadn tay m\u1ed9t c\u00e1ch nhanh ch\u00f3ng v\u00e0 tin c\u1eady nh\u1ea5t.<\/span><\/i><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Trong th\u1ebf gi\u1edbi kinh doanh c\u1ea1nh tranh kh\u1ed1c li\u1ec7t, s\u1ea3n ph\u1ea9m t\u1ed1t hay gi\u00e1 c\u1ea3 h\u1ee3p l\u00fd \u0111\u00f4i khi kh\u00f4ng c\u00f2n l\u00e0 y\u1ebfu t\u1ed1 quy\u1ebft \u0111\u1ecbnh. \u0110i\u1ec1u th\u1ef1c s\u1ef1 t\u1ea1o n\u00ean s\u1ef1 kh\u00e1c bi\u1ec7t, x\u00e2y d\u1ef1ng n\u00ean m\u1ed9t th\u01b0\u01a1ng hi\u1ec7u b\u1ec1n v\u1eefng ch\u00ednh l\u00e0 tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng. M\u1ed9t l\u1eddi ph\u00e0n n\u00e0n \u0111\u01b0\u1ee3c gi\u1ea3i [&hellip;]<\/p>\n","protected":false},"author":26,"featured_media":102817,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5,4],"tags":[],"class_list":{"0":"post-102816","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-review-sach","8":"category-review-san-pham"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.7 (Yoast SEO v20.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>7 s\u00e1ch hay v\u1ec1 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng: Chinh ph\u1ee5c tr\u00e1i tim th\u01b0\u1ee3ng \u0111\u1ebf<\/title>\n<meta name=\"description\" content=\"Kh\u00e1m ph\u00e1 7 s\u00e1ch hay v\u1ec1 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, t\u1eeb ngh\u1ec7 thu\u1eadt th\u1ea5u hi\u1ec3u t\u00e2m l\u00fd \u0111\u1ebfn k\u1ef9 n\u0103ng x\u1eed l\u00fd khi\u1ebfu n\u1ea1i. Bi\u1ebfn m\u1ecdi kh\u00e1ch h\u00e0ng th\u00e0nh fan trung th\u00e0nh. \u0110\u1ecdc ngay!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/tiki.vn\/blog\/sach-hay-ve-cham-soc-khach-hang\/\" \/>\n<meta property=\"og:locale\" content=\"vi_VN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"7 s\u00e1ch hay v\u1ec1 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng: Chinh ph\u1ee5c tr\u00e1i tim th\u01b0\u1ee3ng \u0111\u1ebf\" \/>\n<meta property=\"og:description\" content=\"Kh\u00e1m ph\u00e1 7 s\u00e1ch hay v\u1ec1 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, t\u1eeb ngh\u1ec7 thu\u1eadt th\u1ea5u hi\u1ec3u t\u00e2m l\u00fd \u0111\u1ebfn k\u1ef9 n\u0103ng x\u1eed l\u00fd khi\u1ebfu n\u1ea1i. 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